It was like a miracle
Las Vegas, NV, Indianapolis, IN and Toronto, Canada (Vocus) October 16, 2008
Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced at its premier user conference, Consona Connect, that Firan Technology Group (FTG), a Toronto-based supplier of aerospace and defense electronics products and subsystems and Cimnet Systems Paradigm user, is the 2008 recipient of the software provider’s Transformation Award.
The Transformation Award, part of Consona’s annual Summit Awards, honors a customer that has been able to either reinvent its business or achieve a strong return on investment in a relatively short period of time. Recipients of the award submit both qualitative and quantitative data that illustrate how the solution has impacted the customer’s business model or overall business performance. Award recipients display significant business improvements and changes, such as unprecedented customer satisfaction levels, the introduction of new products and services, or increased sales.
FTG is divided into two operating units: FTG Circuits, which manufactures high technology and high reliability printed circuit boards (PCB) for leaders in the aviation, defense and high technology industries, and FTG Aerospace, which manufactures illuminated cockpit panels, keyboards and sub-assemblies for original equipment manufacturers of avionics products and airframe manufacturers. FTG has relied on the Cimnet Systems Paradigm solution for more than 14 years and, while the company was very satisfied with its DOS-based solution, was painfully aware of the growing difficulties and limitations of trying to keep the underlying IT infrastructure in operation.
In early 2006, FTG made the transition from its old operating system to the most current release of Paradigm, with the help of the Cimnet Systems implementation team working around the clock for a weekend. When full production resumed on Monday morning, the transition was seamless. “It was like a miracle,” said Sheryl Hodgson, senior ERP analyst at FTG. “They went right to work with the new system with no interruption.”
Since FTG upgraded Paradigm to a modern, supportable operating environment with many enhancements and improved ease-of-use, the company has realized numerous important benefits, including:
- Reduced inventory.
- Improved ability to satisfy customer orders on time.
- Improved data access.
- No limits on the quantity of custom reports.
“Paradigm is like our bible. We absolutely needed to stay with Paradigm and the prospects of getting the improvements and new features of the latest release were very exciting,” said Hodgson. “We use just about everything in the system, so we were glad to have all of the new functions and improvements. Paradigm is a good fit for us and we have become very dependent on it.”
“It is our pleasure to honor FTG with a Summit Award for their absolutely outstanding achievements," said Jeff Tognoni, CEO of Consona. "FTG stands as an example of the dedication it takes to gain maximum return on a business system investment. The growth and success this company has achieved with our support reminds all of us at Consona why we're in business."
About Consona Corporation:
Consona Corporation (Consona, formerly known as M2M Holdings Inc.) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries, including manufacturing, distribution, financial services, health care, high tech, and local government. Battery Ventures and Thoma Bravo jointly own Consona. For further information, visit http://www.consona.com, e-mail info @ consona.com, or call (888) 8 CONSONA.
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