Consona Announces General Availability of Cloud-Based Software for Service and Support Organizations

Share Article

Full-Service Cloud Offering Delivers Benefits of Traditional SaaS and Hosting to Consona Customers

News Image
It’s extremely satisfying to be able to help these companies save money and to be able to make price much less of a factor in the extremely important process of building out the business system required to support a visionary customer experience.

Following an announcement in October, Consona Corporation, a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced the general availability of cloud-based deployments across all its CRM software applications.

Consona has partnered with Amazon Web Services (AWS), leveraging its server infrastructure and platform to offer all its software solutions, ranging from point solutions to integrated suites, as a service. The Consona Cloud is a full-service, end-to-end solution for customers, where infrastructure services (such as network security, virus protection, and disaster recovery) and application services (including platinum support, customization support, annual health checks, and administration services), are included.

“We recognize that cloud computing and SaaS are revolutionizing the way software is being delivered and maintained,” said Tim Hines, vice president of product management for Consona’s CRM products. “Partnering with Amazon allowed us to deliver all the benefits of SaaS and hosting to our customers as fast as possible, including flexible pricing options, a faster time to market on upgrades or implementations of critical functionality and, of course, significantly reduced infrastructure and IT costs.”

The Consona Cloud is built on <what Gartner refers to as> a Server/OS virtualization platform, utilizing multi-tenancy at the server and operating system level, rather than at the application level, which Hines refers to as traditional SaaS. “There are advantages to both approaches to SaaS,” he said, “but one of the things we like best about the way we’ve offered our products on the cloud is that each customer deployment is an isolated instance on a single Amazon account, which makes for better system and data portability, improved data integrity and security, as well as the ability to do deep, code-level customizations.”

Hines added that he is thrilled about the performance and security improvements customers will see as a result of Consona’s partnership with Amazon. “There are always concerns around deploying in a public cloud, but I believe the Amazon infrastructure and platform is inherently more secure than the most well-intentioned internal on-premise deployment,” said Hines. “It comes down to the sheer scale of Amazon and what they can provide.”

According to Tom Millay, general manager of Consona’s CRM products, the general availability of his products on the cloud comes down to one thing: choice. As part of its Consona Cloud launch, Consona now offers three software licensing options, including perpetual, subscription, and consumption, and two deployment options, including on-premise and cloud. “Customers are going to respond positively when you offer them flexibility and choice,” said Millay. “And they have. We have multiple customers already live on the Consona Cloud and an active pipeline of interest. It’s extremely satisfying to be able to help these companies save money and to be able to make price much less of a factor in the extremely important process of building out the business system required to support a visionary customer experience.”

To learn more about the Consona Cloud, visit http://www.consona.com/CRM/software/CRMSuite/cloud.aspx.

About Consona Corporation
Consona Corporation is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries, including manufacturing, distribution, financial services, health care, high tech, and local government. Battery Ventures and Thoma Bravo jointly own Consona. For further information, visit http://www.consona.com, e-mail infoATconsona.com, or call (888) 8 CONSONA.

Contact:    
Mitch Briggs    
Consona Corporation
Direct: +1 (317) 249-1620
Mobile: +1 (317) 829-4210

###

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Mitch Briggs
Visit website

Media