Consumer complaints aren't just about venting anger
New York, NY (Vocus) September 29, 2009
U.S. consumer advocacy and customer complaints website, PissedConsumer.com, wants to help visitors make their consumer complaints more useful -- beneficial for consumer research as well as helping companies better understand and react to legitimate problems. To do this a free sample consumer complaint letter has been published along with tips on writing more effective consumer complaints.
"Consumer complaints aren't just about venting anger," says Joanna Simpson of PissedConsumer.com. "Our site visitors often want an actual response or solution from the company they're complaining about. When a consumer complaint is worded effectively and includes all of the necessary information, it makes it easier for the company in question to not only find the complaint but take action."
PissedConsumer.com offers the following tips for crafting better consumer complaint letters, on and off their site:
1. Take time to cool off before writing a consumer complaint. Details are more likely to be left out when someone is simply ranting, which means the company won't receive adequate information to act on.
2. Address an actual person. While it's important to send a hard copy consumer complaint letter to an actual person who can act on the problem, it's also important to note individuals involved in complaints posted online. The more detailed and accurate the better, so always try to get names and titles.
3. Tell the company what kind of solution you expect. Leaving this out is one of the biggest consumer complaint letter mistakes and one that separates serious complaint letters from simply angry rants. Tell them if you want a refund or a free repair if damage was done by a company's technicians for example.
PissedConsumer.com offers additional free tips and a sample consumer complaint letter online.
PissedConsumer.com is a premier consumer advocacy group, featuring consumer reviews and complaints in a social networking environment. The company uses online tools to publicize reviews and complaints filed by consumers on the Internet. In addition, the site offers a set of free tools necessary to bring the dispute to a fast and successful resolution, including a consumer complaint letter generator and collection of consumer tips and advice in the site’s consumer advocacy section.
For more information about PissedConsumer.com, please visit our site or contact Joanna Simpson at 262-674-6466.
Joanna Simpson, Media Relations
1204 Avenue U, #1080
Brooklyn, NY 11229
Email: reviews (at) pissedconsumer (dot) com