New Bank and Credit Union Contact Center Scheduling System from FMSI

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Financial Management Solutions, Inc. (FMSI) is pleased to announce the introduction of its latest addition to the FMSI suite of products, the ContactCenter Management System™ (CMS), which allows community banks and credit unions to automatically schedule their contact centers based on forecasted call volumes from historic data, resulting in significant labor cost savings.

Productivity displayed per day by a call per hour metric.

“CMS enables community banks and credit unions to take advantage of a tool that for the most part has only been utilized by much larger financial institutions." - W. Michael Scott, CEO, Financial Management Solutions Inc.

Financial Management Solutions, Inc. (FMSI) is pleased to announce its latest addition to the FMSI suite of products, the ContactCenter Management System™ (CMS). “The ContactCenter Management System™ enables community banks and credit unions to take advantage of a tool that for the most part has only been utilized by much larger financial institutions – an automated scheduling solution based on forecasted call volumes,” says W. Michael Scott, CEO of Financial Management Solutions, Inc., “By automatically scheduling agents based on forecasted call volumes and agent work preference, CMS allows for an optimized contact center staff, resulting in significant labor cost savings.”

The automated web-based scheduling engine for CMS takes volume forecasts by contact center and matches it to agent work preferences - creating detailed monthly work schedules. You can easily "tweak" schedules, remove or add an employee to the schedule, or override any of the basic parameters you originally set up.

In addition to the automated scheduling feature, CMS also offers unique to the financial institution industry, an array of monthly contact center management reports (CMS Reports) that analyze key productivity metrics including:

  •     Agent Productivity
  •     Actual Staffing Effectiveness
  •     Industry Peer-to-Peer Comparisons
  •     Plus Many More Reports from a Management Perspective

About Financial Management Solutions, Inc. (FMSI)
Located in Atlanta, GA and established in 1990 FMSI provides easy-to-use, yet sophisticated, business intelligence systems – The Teller Management System™ (TMS), The ContactCenter Management System™ (CMS) and The Lobby Tracking System™ (LTS) – that allow you to manage and staff to meet service and sales needs like never before. We offer you the ability to schedule your team throughout your branch network, and to manage them through easy to read color graphics and succinct management reports.

FMSI provides performance management information exclusively with financial institutions of all sizes. Visit the company’s Web site at http://www.fmsi.com or call 877.887.3022. To schedule a complimentary online demonstration of any of our products, click here.

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Chad Davis
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