The system’s new capabilities and enhancements will enable CosmoCom to take the licensees of its unified IP contact center suite into a new dimension of customer service and operational efficiency.
Melville, NY (PRWEB) February 9, 2010
CosmoCom, the global leader in Call Center Consolidation 2.0, has announced that Version 6 of its unified contact center suite, CosmoCall Universe™ (CCU) has been recognized with another Product of the Year Award by Customer Inter@ction Solutions magazine, published by Technology Marketing Corporation (TMC).
TMC applauded CosmoCom for its dedication to improving the quality of technologies to better the contact center experience as well as the ROI for companies that use them. Earlier in 2009, editors said of CCU 6, “The system’s new capabilities and enhancements will enable CosmoCom to take the licensees of its unified IP contact center suite into a new dimension of customer service and operational efficiency,” and, “Perhaps the most interesting leader in this field [IP-Enabled Contact Centers] is CosmoCom, the company that introduced the term ‘Unified Customer Communications’ in 2000, and which has promoted the idea of Contact Center Consolidation 2.0, an all-IP contact center strategy that makes companies for accessible and responsive in a cost-effective way…”
TMC Editors have consistently recognized CosmoCall Universe with awards spanning the past decade. This is the eighth consecutive year that CosmoCall Universe has earned Product of the Year from Customer Inter@ction Solutions. CosmoCall Universe also received TMC’s 2009 IP Contact Center Technology Pioneer Award earlier in the year, adding to CosmoCom’s growing list of more than 75 contact center industry awards.
"We appreciate this consistent recognition by the editorial team at TMC, which has provided excellent industry forums over the past two decades," said Ari Sonesh, CosmoCom's CEO. "It is a testament to the continual evolution of CosmoCall Universe, and to CosmoCom's commitment to customer satisfaction."
The 12th Annual Product of the Year Awards winners will be featured in the January 2010 issue of Customer Interaction Solutions magazine, http://www.cismag.com.
Technology Marketing Corporation (TMC) is an integrated global media company helping clients build communities in print, in-person and online. TMC publishes Customer Inter@ction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). For more information about TMC, visit http://www.tmcnet.com.
CosmoCom™, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.