CosmoCom Powers New Cloud-Based Contact Center Offering from Successful Ukraine/Russian Systems Integrator

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Sunflower Communications Rolls out Premier Hosted Contact Center Services in CIS Region

CosmoCom - The Future of Contact Center Technology

We added a SaaS contact center service to round out our offering and give customers a full range of delivery models to choose, from premise-based to on-demand hosted.

CosmoCom, the Global Leader in Contact Center Consolidation 2.0, announced that Ukraine-based contact center solutions provider Sunflower Communications (SFC) has expanded its IP contact center portfolio to include Hosted Contact Center On-Demand (CCOD). As a systems integrator, SFC has had considerable success offering turn-key, premise-based contact center solutions based on CosmoCom technology in Ukraine, Russia and the CIS region. Creating an on-demand contact center service was a natural next step.

The founders of SFC saw a growing, under-addressed need among enterprises in the region for unified virtual contact center solutions. So in 2007 they formed Sunflower Communications with the mission of offering rapidly-deployed, cost-effective and feature-rich new generation contact center technology. After a thorough evaluation process, they selected CosmoCall Universe (CCU) from among the competing platforms as their exclusive contact center technology of choice.

Despite initial lack of awareness for the CCU brand in Ukraine and Russia, SFC grew exponentially with successful customer implementations including a multi-site, customer care contact center consolidation deployment for the largest provider of fixed line communication services in Ukraine, Vega Telecommunications. Vega has been so satisfied that they have become a reference site for the entire CIS region and are planning additional expansion of the services in 2010. Now customers and prospects are asking for CCU by name.

The growing demand from customers, plus the general lack of CCOD services in the CIS market, led SFC to form Sunflower Communications Services, last year, as their hosted division. Their initial state-of-the-art data centers in Kiev and Moscow, support not only their own customers, but the secure, multi-tenant platform has enabled SFC to power the hosted contact center offerings of Ukraine telecom giants Datagroup and Vega Telecom who recently began marketing their own hosted offerings in partnership with SFC.

“Over the past few years we’ve gained tremendous experience deploying virtual contact centers for large and distributed companies,” said Alexey Chufistov, General Director of SFC, “We added a SaaS contact center service to round out our offering and give customers a full range of delivery models to choose, from premise-based to on-demand hosted. That flexibility is one of the many reasons we selected CosmoCom technology in the first place.”

Eric Eydelman, Managing Director, CIS and Russia for CosmoCom stated, “SFC has been a valuable partner in the region and has exemplified what is possible when you have the right partner and the right technology.”

“Sunflower is a great example of the trend among VARs and Integrators toward becoming service providers as well,” commented Ari Sonesh, CosmoCom CEO, “SFC has proven to be innovators in delivering contact center solutions that meet and exceed customer expectations, regardless of delivery model.”

SFC and CosmoCom will be showcasing their advanced contact center solutions in booth 9 at the upcoming Call Center World Forum 2010 at the Radisson Slavyanskaya Hotel in Moscow, Russia from March 23 - 24, 2010.

About Sunflower Communication
Sunflower Communication (SFC) is a Contact Center Systems Integrator providing “turn-key” contact center solutions and hosted contact center services in Russia, Ukraine and CIS. Sunflower’s extensive experience in deploying customized enterprise contact center solutions, combined with a commitment to exceptional customer service delivered by a highly-trained staff, has made Sunflower Communication one of the fastest growing systems integrators in the CIS. For more information, please visit http://www.sfcserv.com.

About CosmoCom
CosmoCom™, the global leader in Contact Center Consolidation2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.

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Kathy Salt
CosmoCom
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