The new, high-capacity, state-of-the-art, multi-location contact center enables call support via voice, text, IP, Web-chat, and video. These elements were instrumental in helping us win some big contracts with federal and state government agencies.
Melville, NY (PRWEB) November 15, 2010
CosmoCom the global leader in Contact Center Consolidation 2.0, announced that CosmoCom advanced contact center technology has helped CSD to win a number of government contracts to improve telecommunications access for disabled citizens.
CSD, a private, nonprofit organization, is one of the America's largest providers of communications-related services for deaf and hard of hearing people. Using the CosmoCall Universe (CCU) virtual contact center platform, CSD recently was awarded a multi-million dollar government grant enabling a nationwide initiative CSD calls “Project Endeavor”. The initiative provides discounted broadband services, premises equipment and technology training to the underserved key population of deaf and hard of hearing people. By placing Public Access Videophones in key locations, deaf and hard of hearing people currently without broadband access will be able to connect with CSD’s contact center at various public facilities to register and qualify for Project Endeavor. In addition the contact center helps consumers learn various ways to benefit from use of the equipment and broadband services in general.
Earlier in the year, the State of California awarded CSD a substantial contract for the statewide Deaf and Disabled Telecommunications Program (DDTP) that provides specialized telecommunications equipment to deaf, hard of hearing, deaf–blind, and individuals with speech impairments who face difficulties communicating on the telephone. Consumer requests for equipment are qualified and serviced through CSD’s contact center locations in Stockton, CA and Sioux Falls, SD.
By replacing its legacy analog technology with CCU, CSD is able to use Voice over Internet Protocol (VoIP) and gains greater flexibility in the types of incoming contacts it can accept along with better reporting capabilities, long distance toll avoidance and intra-company communications. Together, CSD and CosmoCom are truly providing a technology platform that bridges the communication gap across all barriers.
“The expansion of our contact center network enables us to initiate broader marketing and educational initiatives, and respond more efficiently to our customers' needs,” said Ben Soukup, president/Chief Executive Officer of CSD. “The new, high-capacity, state-of-the-art, multi-location contact center enables call support via voice, text, IP, Web-chat, and video. These elements were instrumental in helping us win some big contracts with federal and state government agencies.”
“We’re proud that our contact center technology helps CSD improve accessibility for the deaf and hard of hearing,” says Dr. Benjamin Eisner, President of CosmoCom, “We look forward to helping them help others long into the future.”
CSD (aka Communication Service for the Deaf, Inc.) was established in 1975, primarily to provide sign language interpreting services to deaf and hard of hearing adults in South Dakota. Today, CSD employs nearly 2,000 individuals in offices across the nation, providing a broad continuum of social and human services programs, as well as telecommunications relay services. CSD is a private nonprofit agency dedicated to providing quality services; ensuring public accessibility; and increasing awareness of issues affecting the deaf, hard of hearing and individuals with speech disabilities. For more information, please visit http://www.c-s-d.org.
CosmoCom™ provides a unified, all-IP contact center suite that enables businesses to quickly, easily and economically fulfill the most complex customer interaction management requirements of today - and tomorrow. CosmoCom's Consolidation 2.0 strategy unites all customer contact functions, locations, and personnel – including outsourcers and home agents – on a single unified customer communications platform that is Virtual by Design™. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom's unified contact center technology in-house, or via a service provider offering hosted contact center services. CosmoCom customers include Fortune-class enterprises around the globe, including many of the world's largest service providers. With its reputation for servicing sophisticated, mission-critical applications, CosmoCom is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide. For more information, please http://www.cosmocom.com.
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