These are the vendors whom we should make sure make our short list when we look for solutions because clearly they have very satisfied customers.
Marina del Rey, CA (PRWEB) June 25, 2008
TheBrain Technologies, the leading provider of dynamic mind mapping software, announced that it has won the Best in Class Award for Knowledge Management in the Americas as presented by ContactCenterWorld.com. The Members' Choice Awards have been presented for 6 years running and recognize industry solution providers who sell products or services to contact centers.
Unlike other industry awards programs, the Members' Choice Awards are based entirely on customer feedback. The winners are the organizations who received the highest average scores as voted for by their customers.
"It is clear that so many companies in the industry deserve recognition and we raise our hats to them - congratulations," said Raj Wadhwani, President of ContactCenterWorld.com. "These are the vendors whom we should make sure make our short list when we look for solutions because clearly they have very satisfied customers."
BrainEKP for Customer Care enables customer service agents to improve productivity by presenting all relevant information in a dynamic visual display that links and displays all related content in a manner that reflects how the support agents themselves think about and experience customer issues.
This advanced information visualization enables service agents to see all pertinent customer issues and products as they navigate through their knowledgebase, increasing quality of response, cross-selling opportunities and first call resolution. Additionally, BrainEKP's universal data access enables any type of digital content, from Web pages and documents to databases, to be linked and visually related, providing a single view of all information and enabling fast and easy creation of a single knowledgebase across disparate content resources.
"We are pleased to be recognized by our customers for our collaborative knowledgebase solution" said Harlan Hugh, Chief Technology Officer of TheBrain Technologies. "BrainEKP helps support centers see and share their information assets quickly while fostering a deeper understanding of all related support issues and solutions. This award underscores BrainEKP's effectiveness for improving employee performance while reducing operational costs within customer service organizations."
About TheBrain Technologies
TheBrain® Technologies is the leading provider of dynamic mind mapping software. TheBrain's Enterprise Knowledge Platform, BrainEKP™, combines a natural language search engine with a compelling visual display of topics so users can see and discover information faster. TheBrain's customers include: Encyclopædia Britannica, Navy Special Warfare, Tyco, Accenture, Park Nicollet, Medtronic and US Department of Defense. TheBrain's PersonalBrain™, mind mapping software, helps users see and organize their files the way they think about them. Download PersonalBrain at http://www.thebrain.com or e-mail firstname.lastname@example.org for more information.
ContactCenterWorld.com provides world-class research, conferences and a customer focused website for contact center industry professionals. As a worldwide leader in connecting businesses, vendors and people, their goal is to provide exceptional customer service, innovation in technology and growth opportunities to those we serve. With a membership of over 112,000 strong, the ContactCenterWorld.com brand is synonymous with innovation, leadership, creativity and support. For more information go to http://www.ContactCenterWorld.com
TheBrain, BrainEKP, and PersonalBrain are trademarks or registered trademarks of TheBrain Technologies LP. All other corporate names or trademarks stated herein are the property of their respective companies