The training, analysis and technology we provide, will help ISPA members retain more business... members of ISPA will see permanent increases in their sales.
St. George, UT (PRWEB) June 30, 2011
ContactPoint announced today their membership in the International SPA Association (ISPA). Membership in ISPA opens the door for ContactPoint to work with over 20,000 ISPA members worldwide; to provide sales training and customer service training and help those businesses improve their bottom line.
ContactPoint has worked with some of the biggest names in the hospitality industry and has a proven track record of improving the sales of any hospitality business they work with. ContactPoint can provide members of ISPA with the ability to hear what their customers hear; to record and score live customer phone calls. Using the information in those calls ContactPoint can teach ISPA members sales and customer service best practices, specific to the spa industry, and revolutionize interactions with potential clients.
“The popularity of deep discount offers from Groupon and other group buying services has helped the industry survive tough times,” says Jason Wells, CEO of ContactPoint. “Maximizing those low margin offers is a critical second component to making the most of every customer relationship. The training, analysis and technology we provide, will help ISPA members retain more business after the initial discounted offer. And with a few minor adjustments and attention to exceptional service, members of the ISPA will see permanent increases in their sales.”
“We are thrilled to add ContactPoint to our membership of spas and resource partners from more than 70 countries around the world,” said ISPA President Lynne McNees. “ISPA members represent the highest quality spas and product suppliers in the spa and wellness industry. Our members have access to the latest industry research, business tools and networking events to help them improve their business.”
ISPA is recognized worldwide as the leading professional organization and voice of the spa industry. Founded in 1991, ISPA advances the spa industry by providing invaluable educational and networking opportunities, promoting the value of the spa experience and speaking as the authoritative voice to foster professionalism and growth. More details on ISPA are available on experienceispa.com.
ContactPoint is a sales and customer service optimitics company. They develop and market patented technology and services to leverage the valuable information found in customer telephone interactions in order to double client sales and wow their customers. Serving the Automotive, Equipment Rental, Financial Services, Hospitality, Home Services and Medical industries, ContactPoint is on a mission to unleash the extraordinary power in every customer contact. For more information about ContactPoint visit http://www.contactpoint.com or call 866-468-0900.
# # #