Inmate Telephone, Inc. has been experiencing a lot of growth over the last several months due to the popularity of our Offender Communications System and it has increased our hold times for callers
Altoona, Pennsylvania (Vocus) July 2, 2009
Digital Solutions / Inmate Telephone, Inc. today announced that inmate families and friends no longer have to wait for a phone call from an inmate to initiate a phone account.
Friends and family members of inmates can now visit the Inmate Telephone, Inc. web site (http://www.inmatetelephone.com) to set up accounts directly, without having to receive an initial phone call from an inmate and without speaking to a customer service representative.
Families and friends of inmates housed in facilities with phones provided by Inmate Telephone, Inc. can now take advantage of these key benefits when accessing or creating an account online:
- No need to wait for an initial call by an inmate to open an account
- 24/7 account creation and access
- Payments may be made online to an inmate’s phone account
"Inmate Telephone, Inc. has been experiencing a lot of growth over the last several months due to the popularity of our Offender Communications System and it has increased our hold times for callers," explained Matt Caesar, Chief of Product Development for DSI / ITI. "As a result, we had to look for a way to provide the high quality service we are known for to a larger audience and do it quickly. This change (online registration) will allow us to better serve inmates and their families and that’s really what we want to do!"
Company sources have indicated that the new online registrations will have other benefits as well. "Now you can register and talk to your loved one much faster- we have expanded our capabilities beyond the current customer service hours," said Caesar. "Online registration makes it possible to speak to an inmate arraigned over a weekend and makes it more convenient for families to create accounts and add money onto phone accounts."
"We’re constantly working on enhancements to improve the customer experience," continued Caesar. "Right now we’re planning to launch a new portal on July 8 for inmate families that will offer even more online services."
Those interested in learning more about inmate telephone services may visit Digital Solutions / Inmate Telephone, Inc. at http://www.dsiiti.com, or contact DSI / ITI by calling (888) 222-3081.
About Digital Solutions / Inmate Telephone, Inc.
Established in 1984 in Altoona, Pennsylvania, Digital Solutions Incorporated (DSI) is a privately held technology company that specializes in automating corrections agencies. Its sister company, Inmate Telephone Incorporated (ITI), was founded in 1994 to create and maintain state-of-the-art inmate phone systems for correctional facilities.
More than twenty years of successful implementations in over four hundred agencies has enabled DSI / ITI to become the leading provider of software solutions to the corrections industry. The company attributes much of their success to the practice of involving users in the design phases of the application development process - input that is critical in enabling the company to continually improve, while building a sense of ownership among the communities they serve.
For more information, please visit http://www.dsiiti.com
Thomas Brence, Director of Marketing
Digital Solutions / Inmate Telephone, Inc.