CosmoCom clearly demonstrated to the staff of TMC Labs the innovation of CosmoCall Universe and how it has made significant contributions in the advancement of the industry
Melville, NY (PRWEB) August 20, 2008
CosmoCom, the leader in Contact Center Consolidation 2.0, announced today that Technology Marketing Corporation (TMC) has recognized its CosmoCall Universe Contact Center platform with its prestigious TMC Labs Innovation Award for 2008, as featured in the current issue of the TMC publication Customer Interaction Solutions.
"CosmoCom prides itself on innovations with a purpose: to optimize communication between organizations and their customers," said Ari Sonesh, CosmoCom's Chairman and CEO. "From our original patented work on the all-IP contact center architecture and universal queuing and routing, through every version and product improvement, including our latest advances enabling comprehensive contact center platform consolidation in the largest enterprises, we are working to make organizations more reachable and responsive, improve the customer experience, and make customer care more efficient and cost effective for companies on every continent."
"CosmoCom clearly demonstrated to the staff of TMC Labs the innovation of CosmoCall Universe and how it has made significant contributions in the advancement of the industry," said Nadji Tehrani, founder and chairman of TMC, and publisher of Customer Interaction Solutions. "We're proud to reward this outstanding accomplishment with a TMC Labs Innovation Award this year."
"CosmoCom has created a ground-breaking product with CosmoCall Universe and it has demonstrated raw innovation with unique features," added Tom Keating, CTO and TMC Labs Editorial Director. "I look forward to seeing other innovative solutions from CosmoCom as it continues to contribute to the future of the CRM and call center marketplace."
The TMC Labs Innovation Awards honor products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Awards are not granted only to the best-selling products, but instead to those representing a significant contribution to the industry. The TMC Labs 2008 Innovation Award highlights will be published in the September and October 2008 issues of Customer Interaction Solutions magazine.
About Customer Interaction Solutions:
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.cismag.com.
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by nearly one million US visitors according to Quantcast* and by two to three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference. For more information about TMC, visit http://www.tmcnet.com.
CosmoCom™, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.CosmoCom.com.
Media Contact for CosmoCom:
Communication Strategy Group
agermain @ gocsg.com
Media Contact for TMC:
m.razzak @ jmrworldwide.com