Leading Communications Service Provider Chooses CosmoCall Universe to Expand Its Hosted Telephony Services

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Immediate ROI to Small Business End Users Fuels Demand for SaaS

CosmoCom - The Future of Contact Center Technology

Administrative control is a key element in the CosmoCom product. Without the need for our developers to build this feature in for each of our individual customers, we can now focus more on the front end of the business, leaving the back end complexities to CosmoCom's technology

CosmoCom, a global leader in Unified Customer Communications and Contact Center Consolidation, announced today that PBfleX, a high-end communications service provider and IT integrator, has bundled CosmoCall Universe technologies into their hosted telephony solutions.

PBfleX, a leading provider of hosted telephony solutions to small and mid-market enterprises in the US, foresees significant expansion opportunities to the current 10,000+ customer locations they serve by offering sophisticated call center features to businesses that previously had to settle for basic feature sets. In buying a hosted service, small businesses can eliminate the need for both large capital outlays and highly skilled IT professionals to manage a diversity of systems. PBfleX reports that their customers are excited at gaining advanced features and greater administrative control. Meanwhile, PBfleX is looking forward to reaping significant operational savings from migrating costly-to-maintain CPE systems to the hosted service, often known as SaaS (Software as a Service).

With the rise in popularity of the SaaS model in the call center industry, everyone is trying to jump on the bandwagon. However, multi-tenancy is a key enabler for true Saas contact centers and many technology providers fall short, delivering only cumbersome, multi-instance capabilities. That leaves service providers to struggle to retrofit their offerings to support multi-tenancy. After spending some efforts on such a retrofit, PBfleX decided that they needed a product that had expansive multi-tenancy support already built in. After thoroughly researching the alternatives, they selected CosmoCall Universe (CCU).

"Administrative control is a key element in the CosmoCom product. Without the need for our developers to build this feature in for each of our individual customers, we can now focus more on the front end of the business, leaving the back end complexities to CosmoCom's technology," said Rodney Sizemore, CEO of PRO OnCall, LLC, Corporate parent of PBfleX. "Previous technologies we've worked with have not been truly multi-tenant at the core, despite their claims. In order to get them to work well with our hosted telecom services in the past, we often had to develop our own tools for the customer to have a basic level of self-administration of the system. With CosmoCom's pure multi-tenant solution, the self-provisioning is built in, allowing the customer immediate, powerful command and control."

"PBfleX is a true innovator in the Hosted Telephony space," said Ari Sonesh, CosmoCom's CEO. "After evaluating competitive technologies, they immediately recognized that CosmoCall Universe would allow them to offer a flexible and affordable service to their customers. We are very pleased that our unified communications solution has proved its versatility to the small business customer as well the traditional enterprise."

About PBfleX
Over the past 30 years, PBfleX has provided Telecommunications and IT services to the SMB market. The company has set itself apart by developing deep, on-going, and on-site service-based relationships with its customers, built on mutual trust and customer satisfaction. This "Virtual CIO and IT Department" services practice continues to flourish today. PBfleX also provides Hosted VoIP services nationwide, including all standard business VoIP features, but also including truly business-transforming communication management applications (such as true Call Center functionality using Automated Call Distribution) previously only available to large enterprises. For more information, please visit http://www.pbflex.com.

About CosmoCom
CosmoComâ„¢, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.

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Kathy Salt
CosmoCom
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