New Healthcare Contact Center White Paper Available from CosmoCom

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CosmoCom Provides Guidance to Help Health Enterprises Better Understand the Intersection of Healthcare and Contact Center

CosmoCom white paper explores the intersection of Healthcare and Contact Center

The goal of this paper is to share that knowledge and inspire health professionals to recognize and take advantage of the potential benefits of contact center technology.

Pick up a newspaper, turn on the TV or check your favorite news site(s) on the Web and it's likely that one of the top stories will be related to healthcare. Around the globe, governments and private industry are actively seeking new ways to improve healthcare delivery and take cost out of the system. A growing number of organizations are finding that today's contact center technology is the answer. To help healthcare enterprises better understand some of the ways that contact center technology is making a difference to the industry, CosmoCom has recently made available a complimentary new white paper on "the Intersection of Healthcare and Contact Center."

The paper takes a high-level look at how IP contact center technology is improving healthcare today and offers examples of how it can further enhance communications between patients and providers for better overall outcomes. Referencing such applications as nurse triage, health coaching, Personal Emergency Response Systems (PERS), and Remote Patient Monitoring (RPM), the piece explains how a unified patient-provider communication approach to healthcare can have significant impact.

"CosmoCom has been experiencing a lot of growth in the healthcare industry," said the paper's author, CosmoCom EVP, Steve Kowarsky. "We've developed considerable expertise around healthcare contact center solutions, and the goal of this paper is to share that knowledge and inspire health professionals to recognize and take advantage of the potential benefits of contact center technology."

The white paper is available now and can be downloaded, free of charge, on the CosmoCom web site at http://www.cosmocom.com/to/HealthContactCenterPaper .

About CosmoCom
CosmoComâ„¢, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com .

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Kathy Salt
CosmoCom
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