vision, leadership and attention to detail
Melville, NY (PRWEB) February 3, 2009
CosmoCom, the global leader in Call Center Consolidation 2.0, has been recognized with two 2008 Product of the Year Awards for CosmoCall Universe™, its flagship contact center software product. The awards were made by Internet Telephony and Customer Inter@ction Solutions magazines, both published by Technology Marketing Corporation (TMC). Editors applauded CosmoCom for its "vision, leadership and attention to detail" as well as its "commitment to quality and the continued development of the IP communications industry" in developing the next generation contact center solution, the ideal vehicle for enterprises to obtain the benefits of Unified Customer Communications and contact center consolidation. More information about CosmoCom's call center solutions is available at http://www.cosmocom.com.
TMC Editors have recognized CosmoCall Universe with awards spanning the past decade. This is the seventh straight year that CosmoCall Universe has been named Product of the Year by Customer Inter@ction Solutions. CosmoCall Universe has also won Internet Telephony magazine's Product of the Year award multiple times. Earlier this year, CosmoCall Universe received a TMC Labs Innovation Award, as featured in Customer Inter@ction Solutions, and was named Best of Show at TMC's Internet Telephony Conference and EXPO West in the category "Best of Call Center 2.0."
"We appreciate this consistent recognition by the editorial team at TMC, which has provided excellent industry forums for over two decades," said Ari Sonesh, CosmoCom's Chairman and CEO. "It is a testament to our continuous improvement of CosmoCall Universe, and to CosmoCom's commitment to customer satisfaction."
A full list of the winners appears on the TMC Web site, http://www.tmcnet.com, and will be published in the February issues of Internet Telephony and Customer Inter@ction Solutions Magazine.
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by nearly one million US visitors according to Quantcast* and by two to three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference. For more information about TMC, visit http://www.tmcnet.com.
CosmoCom™, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.