We see this technology as a strategic addition to our portfolio. Many of the large companies we are used to working with have unfilled contact center needs that CosmoCom addresses.
Melville, NY (PRWEB) April 28, 2008
CosmoCom, the global leader in Call Center Consolidation 2.0, announced today that GPlus, one of Brazil's leading solutions integrators, is now a reseller and integrator of CosmoCom's flagship product CosmoCall Universe. GPlus, which is focused on providing scalable software and hardware solutions to enterprise customers in industry sectors including energy, financial services, telecommunications, and government, plans to leverage its position as a trusted solution provider for some of Brazil's largest enterprises to create new opportunities for CosmoCom's unified customer communications system.
GPlus offers a wide spectrum of services and solutions for enterprises, including the design, installation and maintenance of 3D visualization systems and high-density server clusters, as well as process and management solutions for data archiving and protection. CosmoCom is joining a prestigious list of companies working with GPlus as a channel, including Sun, Hitachi, Legato, Brocade, Larson CGM, and others.
"GPlus is enthusiastic about bringing CosmoCom's advanced IP contact center technology to our regional enterprise customers," said GPlus President Luis Palma. "We see this technology as a strategic addition to our portfolio. Many of the large companies we are used to working with have unfilled contact center needs that CosmoCom addresses."
"GPlus is a strong integration partner for CosmoCom" said Ari Sonesh, CosmoCom's Chairman and CEO. "They have a track record of success with complex projects for major customers, and have a proven ability to support customers through the entire project life cycle. We welcome their interest in broadening their portfolio to include our contact center offerings, and we are confident that their performance will be consistent with their past successes.
Since 2001, GPlus Informatics Ltd. has been providing technology integration solutions and IT services to enterprise customers in industry sectors including energy, financial, telecommunications, services, retail and government. The company is headquartered in Rio de Janeiro and has offices in São Paulo, Brasilia, Minas Gerais and Santa Catarina. GPlus is focused on providing state of the art solutions and services including the design, installation and maintenance of 3D visualization systems and high-density server clusters, as well as process and management solutions for data archiving and protection. For more information visit: http://www.gplus.com.br.
CosmoCom, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.
Media Contact for CosmoCom:
Communication Strategy Group