Melville, NY (PRWEB) June 16, 2008
During this week's NXTComm08 event in Las Vegas, attendees and exhibitors will be looking for new and better ways to support their many communication and business applications. CosmoCom will be there, showing attendees how to benefit from next generation contact center technology by consolidating the diverse contact center infrastructure needs of their enterprises, and by sharing the benefits of advanced contact center tools more broadly within their organizations.
CosmoCom will be a Gold sponsor and featured speaker at the Unified Communications Conference, an event within the NXTComm event hosted by the FierceVoIP and FierceTelecom units of FierceMarketing (http://www.fiercevoip.com/site-specific/http://www.fiercevoip.com/UC/agenda.php). On Wednesday, June 18 at 3:15 PM PT, David Zibelman, CosmoCom's AVP of Channel Development, will conduct a session about the compelling value proposition that CosmoCom calls Contact Center Consolidation 2.0.
In addition, CosmoCom will be on hand in the major exhibit area of its partner Sonus in booth SU9208. Sonus and CosmoCom will be demonstrating the interoperability of Sonus' IP network infrastructure and CosmoCom's IP contact center service platform. Alan Mitchell, CosmoCom's Vice President for Mobile Solutions, will be available to explain the applications and benefits of the interoperability, giving special attention to CosmoCom's mobility initiative and how it complements Sonus' innovative mobilEdge product line.
About Consolidation 2.0
Consolidation 2.0 combines the many diverse contact center needs of the enterprise on a single platform that integrates quickly and easily with other VoIP network components as well as the overall enterprise Information Technology environment. Consolidation 2.0 unites all communication channels and all major contact center functions for Unified Customer Communications, revolutionizing the entire range of business and customer interactions, in formal call centers and beyond for all information workers. With Consolidation 2.0, enterprises gain the efficiency and cost reduction benefits of consolidation without compromising the unlimited deployment flexibility of an IP communications architecture.
CosmoCom, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.
Media Contact for CosmoCom:
Communication Strategy Group
agermain @ gocsg.com