CosmoCom, Partners to Showcase the Power of Contact Center Consolidation 2.0 at SeCA in Paris
CosmoCom Partners, Customers will Deliver Presentations, Display Solutions during Europe's Largest Contact Center Show
Melville, NY (PRWEB) April 1, 2008 -- CosmoCom, the global leader in Call Center Consolidation 2.0, announced today that it will be exhibiting and presenting daily seminars on Consolidation 2.0, along with partners, during the SeCA show in Paris. The show, which opened today, is the largest Call Center show in France and one of the most important in Europe. In the past, CosmoCom technology has been well represented in multiple partner booths. Continuing that tradition, both Orange and PhoneControl will host CosmoCom technology in their respective booths. In addition, CosmoCom will exhibit in its own booth, D14, along with partners and customers including Microsoft, Orange, AudioCodes, Telefonica, KPN, PhoneControl and Overlap. CosmoCom and its partners will present different facets of its Consolidation 2.0 message during daily conferences open to SeCA attendees and exhibitors.
April 1: Consolidation 2.0 - Opportunities for Service Providers
The first conference, today, will discuss how Consolidation 2.0 presents opportunities for telecom service providers, with speakers from CosmoCom as well as Telefonica, KPN, Orange & PhoneControl.
April 2: Consolidation 2.0 - Benefits for the Enterprise
Tomorrow's conference will focus on how CosmoCom partner Orange has delivered a vertical application for its hospitality industry customer Telemetrics via the CosmoCall Universe platform.
April 3: Business Application Integration
On the closing day, CosmoCom's conference will focus on the ease of integration between CosmoCom's CosmoCall Universe Consolidation 2.0 platform and third-party line-of-business (LOB) applications like CRM and ERP. Case studies will include integrating SAP for customers Gaz de France and Samsung.
"CosmoCom is pleased and proud to have such a strong presence at SeCA," said Ari Sonesh, CosmoCom's Chairman and CEO, "The number and variety of the partners exhibiting with us in our first SeCA booth reflects CosmoCom's growing strength and continued investment in the European market."
About Consolidation 2.0
Consolidation 2.0 combines the many diverse contact center needs of the enterprise on a single platform that integrates quickly and easily with other VoIP network components as well as the overall enterprise Information Technology environment. Consolidation 2.0 unites all communication channels and all major contact center functions for Unified Customer Communications, revolutionizing the entire range of business and customer interactions, in formal call centers and beyond for all information workers. With Consolidation 2.0, enterprises gain the efficiency and cost reduction benefits of consolidation without compromising the unlimited deployment flexibility of an IP communications architecture.
About CosmoCom
CosmoCom, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit www.cosmocom.com.
Media Contact for CosmoCom:
Communication Strategy Group
Arthur Germain
+1 631-239-6335
agermain @ gocsg.com
www.gocsg.com
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