CosmoCom delivered perfectly on its two key promises to us
Melville, NY (PRWEB) February 12, 2009
CosmoCom, the global leader in Call Center Consolidation 2.0, today announced that VEGA Telecommunications Group, the largest provider of fixed line communication services, broadband Internet access and data transmission in Ukraine, has deployed a virtual contact center using CosmoCall Universe™, CosmoCom's flagship contact center platform. VEGA has consolidated 28 separate telcos, and now operates a single 150-seat virtual contact center that is open 24 hours a day, every day of the year, providing improved service to all of Vega's customers. The operation is a prime example of CosmoCom's Consolidation 2.0 value proposition, uniting all corners of Ukraine with agents in the five key cities of Kiev, Dnepropetrovsk, Odessa, Lvov and Donetsk. VEGA customers, who recently spanned 45 different local telcos, now dial a single telephone number and the call is routed to the next available agent in any city.
VEGA plans to increase its capacity to support its rapid growth, expanding to 200 seats. In addition, the telco plans to use the outbound capabilities of the system for several applications, and to adopt a service provider model that will enable it to offer hosted contact center as a service to other tenants on the same CosmoCall Universe platform.
CosmoCom's award-winning, all-IP contact center software platform provides inbound and outbound ACD (Automatic Call Distribution), CTI (Computer Telephony Integration), and a full complement of reporting and administrative tools. CosmoCall Universe is a high-capacity, high-availability, multi-tenant platform that supports multi-channel contacts via telephone, videophone, live Internet, and e-mail.
"CosmoCom delivered perfectly on its two key promises to us," said Olena Ikonnikova, Commercial director, VEGA, "to unify our distributed locations into one virtual contact center, and to implement the system in less than 60 days. Having one virtual system fits our consolidation business strategy very well, and positions us for future growth through further consolidation. CosmoCom's ability to realize this goal within our very tight time frame kept us from incurring the cost of extending our legacy technology, and has given us great confidence in the vendor's capabilities."
"We are pleased and proud to be supporting VEGA Telecommunications Group and Sunflower Communications, the local systems integrator in Ukraine with whom we partnered for this opportunity," said Ari Sonesh, CosmoCom's Chairman and CEO. "Our practice in telecom customer care is growing rapidly, and we are very excited about our opportunities in this emerging region, where the primary importance of customer service for business development is increasingly recognized, and where the relevance of our Consolidation 2.0 value proposition is so very clear."
About VEGA Telecommunications Group:
Vega Telecommunications Group is one of the largest private fixed line communication operators in Ukraine and a part of SCM Group's telecommunication business. Vega leads the Ukraine market for fixed line service, broadband Internet access, and data transmission. The Vega brand has emerged in the Ukraine communications market from the rebranding of Farlep Optima Group, consisting of the largest telecommunications groups in Ukraine: Farlep and Optima Telecom, Ucomline, CSS, IP Telecom, Matrix, Vilcom and many others. Today the operator exists in 40 cities and 2 other localities, in 17 of the 25 regions of Ukraine. OJSC Farlep-Invest is responsible for the operational management of Vega Telecommunication Group.
CosmoCom™, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.