Prophecy Healthcare’s Clinical Operations Support Saves Staffing Agency From Closing Doors

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Prophecy Professional Services, a division of Prophecy Healthcare, presented option for Clinical Operations Support to the now thriving staffing agency, RN & Allied Specialties, reducing expenses by over $130,000. The cost effective Clinical Oversight program provides clinical expertise, operations, risk management and quality improvement guidance and support for the organization.

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“In talking with Chris, she shared her Clinical Oversight program with me and I was immediately intrigued as well as relieved - we had an option, a good option.” Andrew Lamberson, President of RN & Allied Specialties

Prophecy Professional Services, a division of Prophecy Healthcare, presented the option of Clinical Operations Support to the now thriving staffing agency, RN & Allied Specialties, which provided critical expense reduction. The cost effective Clinical Oversight program provides clinical expertise, operations, risk management and quality improvement guidance and support for the organization. For most of the last 10 years, RN & Allied Specialties enjoyed a very successful position in its marketplace. However, like the entire staffing industry, the recession of 2009 delivered a very destructive blow to the company. 

In late 2009, the sharp decline of customer demand made it apparent that some tough business decisions would have to be made in order to adjust to the rapidly changing business environment. While they engineered a multi-point plan, many of the expense measures wound up with personnel cuts with a major part of that being in-house RN salaries.

As a well established nurse staffing company, RN & Allied Specialties employed two full time Registered Nurses. Andrew Lamberson, President of RN & Allied Specialties, knew they had to address this salary expense but the company could not be left without an RN presence.  The RN function was extremely important to the company’s overall quality control – interviewing, credentialing, oversight and incident involvement.  It was not an option to simply do without a nurse performing the clinical functions necessary for a nurse staffing company.  However, the substantial decline with applicant review, interviews and other clinical tasks directed the company toward the evaluation of a part time or an outsourced alternative.
 
Given the firm’s association with Christine Carrington, RN, MS, Chief Clinical Officer of Prophecy Healthcare, since 2008 when she helped RN & Allied Specialties obtain its Joint Commission Healthcare Staffing Services Certification, Lamberson reached out to explore options.
 
Lamberson commented, “In talking with Chris, she shared her Clinical Oversight program with me and I was immediately intrigued as well as relieved - we had an option, a good option.”

Ultimately, Lamberson elected to shift the entire RN responsibility to Prophecy Professional Services.  Carrington personally handles all of their clinical interviews and clinical incidents working with their staff and external workforce as though she is an RN & Allied Specialties employee.
 
“Chris works with our internal staff, outside nurses and facility clients and in every instance the feedback relating to her professionalism, courtesy and responsiveness is overwhelmingly positive,” said Lamberson.  “Prophecy Healthcare is a critical partner of RN & Allied Specialties.  We are forever grateful to Chris and her entire management team.”

“Playing an active role in this turn-around success story has been so rewarding on a personal level,” said Chris Carrington, Chief Clinical Officer of Prophecy Healthcare. “We were able to create a solution at a time of need for a very deserving organization.  Being considered part of the RN & Allied Specialties family is an honor and I enjoy each interaction with Lamberson and the rest of his team.”
 
About RN & Allied Specialties,
RN & Allied Specialties is an acute care staffing company that has been operating in Indianapolis since 1995.  The company employs over 450 external healthcare workers with its largest job classification being registered nurses. As a supplemental healthcare staffing company, they employ a highly skilled, flexible workforce and are proud of the high standards they apply towards the recruitment of their healthcare professionals on behalf of their clients. For more information on RN & Allied Specialties please visit http://rnspecialties.com/ or call 800-892-9364.
 
About Prophecy Professional Services
Prophecy Professional Services, a division of Prophecy Healthcare Inc. the industry leader in holistic competency testing solutions exclusive to the healthcare sector, offers consulting on Prophecy Assessment Training and Implementation, Research and Data Analysis for improved operational results, Joint Commission Healthcare Staffing Services Certification, and Clinical Operations and Risk Management support of healthcare staffing organizations. Clinical Oversight is an innovative and cost effective alternative to assure quality healthcare staffing.  For more information on the Professional Services Division, visit http://www.prophecyhealth.com/pps/request-more-information/ or call 336-802-1070 opt 3.

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Meredith Juengel
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