It’s important for organisations in the financial services space to work with an experienced team that provides best practice expertise alongside innovative technology to deliver conversational AI solutions that are reliable, compliant and futureproof.
LONDON (PRWEB) June 13, 2019
Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, is the official event sponsor of the AI & CX Transforming Financial Services Directors’ Forum taking place on 27 June in London. Founder & CEO, Chris Ezekiel will deliver the opening keynote and take part in a panel debate during the day-long event.
During his keynote, Chris will draw on his extensive experience in the industry to explore the growing role customer experience (CX) plays in customer acquisition and retention. He’ll address the specific challenges financial brands face when incorporating new technologies with legacy systems while still maintaining compliance with strict industry regulations. Through a series of live demonstrations, he’ll show best practices for implementing chatbots, virtual agents and live chat and explain why a combination of artificial intelligence (AI) and human input is necessary for successful and reliable CX solutions.
“In today’s highly connected digital world, customers expect the same level of personalised, easy-to-access service and support from their financial institutions as they receive from companies across all other industries,” says Chris. “It’s important for organisations in the financial services space to work with an experienced team that provides best practice expertise alongside innovative technology to deliver conversational AI solutions that are reliable, compliant and futureproof.”
Recently named the AI-Enhanced Customer Self-Service Product Leader by Frost & Sullivan, Creative Virtual has a long history of working with financial services organisations. Their suite of chatbot, virtual agent and live chat solutions are designed to be complimentary to the tools and processes already in place and to integrate with a variety of other systems to create a personalised, seamless CX. Creative Virtual offers options for hosting on-premise and in the cloud as well as providing built-in workflow management within their conversational platform to assist financial brands in complying with internal and industry regulations.
Tickets for the AI & CX Transforming Financial Services Directors’ Forum are available on the event website.
More information on the conversational platform that brings together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement can be found on the Creative Virtual website.
ABOUT CREATIVE VIRTUAL
Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, BT, HSBC, Chase and InterContinental Hotels Group rely on our award-winning V-Person™ technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.
Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, live chat, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.
Creative Virtual is headquartered in the United Kingdom with operations in the United States, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at https://www.creativevirtual.com.