Crédit Agricole Deploys Sinequa Business Search for a 360 Degree Customer View

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Leading global bank realizes return on investment in one month and consolidates five data centers into one.

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With Sinequa Business Search, our employees are empowered with immediate, direct access to customer data and information. In the past, finding relevant documents and colleagues required expertise in each application, architecture and navigation logic.

In today’s ultracompetitive banking industry, the ability to provide innovative, multi-channel and relevant customer service can greatly affect a bank’s image, customer loyalty and overall profitability. To meet this goal, Crédit Agricole, the largest retail bank in France and second largest in Europe, selected Sinequa Business Search to facilitate the daily work of its 73,000 regional bank employees.

As part of a larger initiative to utilize innovative technology to improve customer service across 39 regional banks, Crédit Agricole welcomed inventive suggestions from its employees. Implementing a search engine based on natural language processing was among the ideas received.

Crédit Agricole employees were spending a significant amount of time searching for the right documents, people and information they needed to deliver reliable, personalized advice to customers. With the bank's more than 2 billion customer documents, 600 million emails and 8 billion transactions per year, users needed a more powerful and efficient way to find answers and connect with colleagues. After evaluating several enterprise search solutions, Crédit Agricole selected Sinequa for its superior performance (indexing 10 times faster than alternative solutions), minimal hardware requirements (1/5 the number of servers), rapid deployment and simple maintenance.

"Our primary goal was to combine ease of use, relevancy of results and the best possible service to our customers. Sinequa understood our requirements and, more importantly, our business. We already had a search engine, but its siloed configuration no longer met our needs. With Sinequa, we could take search to the next level,” said Patrick Kleer, Deputy Managing Director of Credit Agricole Centre Est.

To tame its information complexity, the bank deployed Sinequa Business Search: an all-in-one solution for information access that includes customizable enterprise search and search-based applications. Designed specifically for understanding business context, Sinequa navigates and synthesizes information from structured applications, unstructured and social content, and people data to discover hidden correlations for more relevant answers, improving and accelerating the information chain from ask to act.

During an initial pilot in the bank’s Atlantique Vendée division, Sinequa was deployed in less than three months. Through the efficiency of Sinequa's all-in-one solution, the division was able to realize its full ROI in only a month and consolidate five data centers into a single, green data center.

"We are excited to participate in this vast project that demonstrates how Sinequa Business Search not only enables functional innovation in the workplace, but also fits into a Service-oriented architecture for improved business agility,” said Jean Ferré, CEO of Sinequa. “Through our work with Credit Agricole, Sinequa continues to advance the strategic development of our search-based solution for a 360 degree customer view.”

"With Sinequa Business Search, our employees are empowered with immediate, direct access to customer data and information. In the past, finding relevant documents and colleagues required expertise in each application, architecture and navigation logic. Today, they can find the right information faster, searching in natural language within a dynamic interface, "said Eric Gonce, Deputy Director General of the National Federation of Credit Agricole.

About Sinequa
Sinequa tames information complexity in large, global organizations with an all-in-one solution for customizable and context-sensitive enterprise search and search-based applications. Built on 25 years of experience in linguistics research, Sinequa Business Search combines semantic with statistical analysis for more relevant results. Its patented Context Engine™ navigates and synthesizes information from structured applications, unstructured and social content, and people data to discover hidden correlations, improving and accelerating information access “from ask to act.”

Sinequa scales to manage thousands of users and billions of documents, and works with any data source. Its powerful and efficient architecture, standard connectors and open APIs eliminate the usual headaches of time consuming implementations, complex integration and expensive infrastructure requirements. Sinequa can be deployed in only three weeks and on less than one-fifth the footprint of alternative solutions. More than 250 of the world’s largest and most information-intensive organizations rely on Sinequa, including Credit Agricole, EADS, Mercer and Saint-Gobain. http://www.sinequa.com

About Regional Banks of Crédit Agricole
With 20 million customers, 6 million members, 39 Regional Banks and Local Banks 2540, Crédit Agricole is the leading French banking group. It offers banking, insurance, real estate transactions and management at the heart of all territories, for professionals, businesses, local communities and individuals. http://www.creditagricole.info

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Estera Hayes
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