Best Customer Services Department in Financial Services.
RICHARDSON, Texas (PRWEB) December 19, 2008
"Our results are a direct reflection of the caliber of individuals we select to become a part of Credit Solutions," said Trice King, Assistant VP of Client Services. "Our employees engage the client on each call to ensure that we're exceeding expectations. A very important piece of success in our operation is utilizing customer feedback."
The Customer Relations Metrics Q3/08 Benchmark Report shows that Credit Solutions consistently scored above average in the following categories of a customer service comparison among financial services, government agencies, utilities, insurance companies, manufacturers and health care providers July – September, when 1,226 customers were surveyed:
96.7% of Credit Solutions clients strongly felt they were treated as valued customers compared to 89.7% of clients surveyed in other industries. 94.5% were satisfied with their service representative's level of expertise versus 83.6% in other industries. 94.7% were delighted with their client services representative compared to 92.1% in other industries. About Customer Relations Metrics
Customer Relationship Metrics is a research consulting and managed services firm that uses fully-hosted, automated data collection solutions and research best-practices to implement scientifically valid Voice of the Customer programs. Our Completely Automated Telephone® system has collected over 8 million real-time, post-call surveys since 1993. For details, see http://www.metrics.net.
About Credit Solutions
The nation's debt settlement industry leader, Credit Solutions is recognized by American Business Awards for the "Best Customer Services Department in Financial Services." A platinum-level member of the International Association of Professional Debt Arbitrators, Credit Solutions also is a Charter Policy Partner of the United States Organization for Bankruptcy Alternatives (USOBA) and accredited through BSI Management Systems for compliance with USOBA Best-Practice Standards. For more information about Credit Solutions and its debt management program, visit http://www.creditsolutions.com or call (800) 353-7630.