Burroughs Counts on Choice Logistics for Service Parts Logistics

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Banking systems and services leader finds flexibility and focus in its new critical inventory logistics partner.

Burroughs counts on Choice Logistics for critical inventory logistics
Choice Logistics has demonstrated a culture of partnership we haven’t seen in other service providers.

Choice Logistics, Inc. announced today that it will provide mission-critical service parts logistics to Burroughs, Inc., a Plymouth, Michigan-based provider of check and cash-automation solutions and customer service offerings to financial institutions, independent service organizations (ISOs) and retailers. Choice Logistics will store and deliver Burroughs and third-party service parts throughout the United States and its territories.

“Choice Logistics has demonstrated a culture of partnership we haven’t seen in other service providers,” says Bill Holmes, Director of Services Supply Chain Operations for Burroughs. “Even in the midst of loading forwarding stocking locations and distribution centers with our parts, Choice Logistics is allowing us to use their facilities to train new field service representatives in ATM repair.”

For more than 50 years, Burroughs has provided its customers access to industry-leading transactional technology solutions and support for a diverse portfolio of payment-related products and services. To help its customers drive higher productivity, transaction revenue and customer satisfaction ratings through increased uptime, Burroughs offers a broad array of maintenance support services. The company provides on-site repair with response times ranging from next business day (NBD) to two hours.

Choice Logistics will store spare parts for Burroughs in more than 50 strategic stocking locations across the United States and its territories. When a field engineer requires a service part to make a repair, the Global Logistics Center at Choice Logistics will manage the order by the minute to ensure the part is delivered on time, as promised, so that Burroughs meets the aggressive service level commitments it has made to customers.

“The Burroughs name has been synonymous with innovation and high availability in the banking industry since the 1960s,” says John LaHaye, Senior Vice President of Choice Logistics. “We are proud to serve Burroughs as it builds on its history of success, providing mission-critical equipment and services that financial institutions and retailers can count on, 24x7.”

About Burroughs
Burroughs offers its customers access to world-class service, industry-leading technology, and overall support for a variety of technology-related needs. Its vast portfolio consists of repeatable and custom solutions, such as SmartSource® check and document scanners; SmartCash™ cash automation solutions; ATM products and parts; enterprise servers, device performance management software, asset recovery and supplies; and implementation and maintenance services. The sales organization works through value-added resellers, distributors, ISOs and directly with clients in more than 55 countries worldwide. For more information, please visit http://www.burroughs.com.

About Choice Logistics
Choice Logistics provides customized logistics solutions that enable global technology manufacturers, value-added resellers, and third-party service organizations to meet the high-availability requirements of their customers. Its global network of strategic stocking locations, linked by dependable transportation solutions, a unified technology platform, and a performance-driven culture, turns time-critical systems support into premium service offerings that generate profitable revenues, build solid reputations, and strengthen customer relationships.

To learn why service-driven companies such as Avaya, Bayer Healthcare, Canon, Cisco, Cox Communications, Dell, EMC, and Pendum trust Choice Logistics as their service parts logistics partner, call 1-800-861-6900, extension 4107, or visit the company's website at http://www.choicelogistics.com.

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Stephanie Williams
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