Choice Logistics has the global infrastructure to support our hardware warranty programs on multiple continents, but they also understand our business strategy and provide us the flexibility to phase in our new premium 4-hour support offering profitably.
New York, NY (PRWEB) December 19, 2011
Choice Logistics, the leading provider of mission-critical logistics solutions, announced today that it has been selected to manage hardware warranty programs for WatchGuard® Technologies, a rapidly growing provider of business security solutions. The partnership will allow WatchGuard to offer a new premium 4-hour returns management authorization (RMA) service to its customers.
WatchGuard develops and markets solutions that secure networks and protect sensitive data. Its extensive lines of firewall, content security and remote connectivity appliances are installed in a global customer base ranging from small businesses and branch offices to Fortune 500 companies and enterprise data centers. Companies in the financial, healthcare, energy, hospitality, retail and education industries depend on WatchGuard’s advanced technology for unified threat management.
“As our growth accelerated, we had more and more requests for a high-end customized returns management program that would provide same-day hardware replacement,” said Brendan Patterson, Senior Product Manager at WatchGuard Technologies. “Choice Logistics has the global infrastructure to support our hardware warranty programs on multiple continents, but they also understand our business strategy and provide us the flexibility to phase in our new premium 4-hour support offering profitably.”
Utilizing its infrastructure of regional distribution centers, in-country hubs, and strategic stocking locations, Choice Logistics designed and implemented a solution for the storage and delivery of WatchGuard’s replacement appliances. A centralized global inventory management and dispatch system allows Choice Logistics to fulfill WatchGuard’s basic and advanced hardware warranty services, which deliver replacement appliances in one to several days, as well as the new Premium 4-Hour RMA Service, which provides same-day delivery of replacement hardware.
“We all understand how vulnerable our networks and data are without firewalls and other security measures,” said Doug Magnan, Vice President of Operations for Choice Logistics. “Our specialized logistics solution helped WatchGuard increase service levels to its customer base, create a new revenue-generating service offering, and still maintain its intense product development focus on defenses to new business security threats.”
About WatchGuard Technologies, Inc.
Since 1996, WatchGuard® Technologies has been the advanced technology leader of business security solutions, providing mission-critical protection to hundreds of thousands of businesses worldwide. The WatchGuard family of wired and wireless unified threat management appliances, messaging, content security and SSL VPN remote access solutions provide extensible network, application and data protection, as well as unparalleled network visibility, management and control. WatchGuard products are backed by WatchGuard LiveSecurity® Service, an innovative support, maintenance, and education program. WatchGuard is headquartered in Seattle and has offices serving North America, Europe, Asia Pacific, and Latin America. To learn more, visit http://www.watchguard.com.
About Choice Logistics, Inc.
Choice Logistics provides customized logistics solutions that meet the high-availability requirements of global technology manufacturers and service organizations. With more than 400 strategic stocking locations (SSLs) around the world and a 24/7 Global Logistics Center (GLC), Choice Logistics provides strategic inventory management and same-day delivery solutions that turn mission-critical systems repair into a key differentiator for its clients. To learn why service-driven companies such as Avaya, Cisco, Cox Communications, Dell, EMC, Hitachi Data Systems, and Océ North America trust Choice Logistics as their service parts logistics partner, call 1-800-593-2108, or visit http://www.choicelogistics.com.