Choice Logistics’ ability to ensure a site-specific configured replacement device arrives quickly is a critical component of our overall solution.
New York, NY (PRWEB) July 23, 2012
Choice Logistics, Inc., the leading provider of critical service parts logistics, and VITAL Network Services, Inc. (VITAL), a multivendor provider of network lifecycle services, today announced a partnership to deliver a custom maintenance solution on behalf of a major wireless service carrier and its customer, a large restaurant/retail chain. The solution, which expands a ten-year relationship between VITAL and Choice Logistics, includes remote technical support, strategic spares storage, site-specific configuration, delivery services, and on-site replacement services to ensure rapid service restoration.
For restaurant and retail chains, the ability to provide customers with reliable Wi-Fi hot spot services attracts professionals, students and parents to work, research, and communicate as they meet, dine and shop. Under the terms of this agreement, VITAL, with the assistance of Choice Logistics, delivers comprehensive maintenance for the wireless service carrier’s gateway devices within the US locations of a global restaurant/retail chain. In addition to Wi-Fi hot spot services, these gateway devices provide access to applications, accounting software, and inventory backup at corporate headquarters. When a problem occurs requiring a replacement device, VITAL’s technical support engineers work hand-in-hand with Choice Logistics to remotely configure the device and ensure time-sensitive delivery to the site for a VITAL onsite field technician to install.
“Rapid service of these devices is critical to our client, because so many businesses and individuals are depending on the wireless connectivity they enable,” said John Koehler, president and CEO of VITAL. “Choice Logistics’ ability to ensure a site-specific configured replacement device arrives quickly is a critical component of our overall solution.”
Choice Logistics worked closely with VITAL and the wireless carrier to install configuration stations and high-speed communication lines in more than twenty of its strategic stocking locations (SSLs). When VITAL places an order for a replacement unit, Choice Logistics works with VITAL’s remote engineering staff to customize the gateway device using a web interface tool just prior to shipment to the site. Site-specific configuration has reduced the time required to deliver and install a replacement device from 2-day or Next Business Day replacement to 4-hour, 8-hour, or 24-hour replacement, 7 days a week.
“VITAL has an outstanding reputation because its centralized field support model delivers excellent service at the best cost,” said Chuck Robinson, Vice President of Account Services at Choice Logistics. “We are pleased to extend our ten-year relationship with VITAL and deliver a customized solution that improves efficiency while reducing customer downtime.”
About the VITAL/Choice Logistics Relationship
VITAL is an independent network support organization for resellers, integrators and carriers. The company delivers services through a centralized, highly skilled technical support group, complemented by a cost-effective field service model of more than 3000 field engineers who have been individually trained and certified on a variety of technologies. As it dispatches a technician, VITAL utilizes Choice Logistics to ensure service parts also arrive quickly to the customer location. Hundreds of spare parts are stored in Choice Logistics SSLs throughout North America for delivery within 2-4 hours, allowing VITAL to urgently resolve network equipment issues.
About VITAL Network Services
VITAL Network Services (http://www.vital-ns.com), a service-only, multivendor support provider headquartered in Tampa, Florida, delivers industry-leading network support services to integrators, value-added resellers, distributors, and carriers. The company’s comprehensive portfolio of LAN/WAN, unified communications, wireless, server, and managed broadband-based VPN solutions address all facets of the network lifecycle including network design and planning, integration, maintenance, and proactive network monitoring/management.
About Choice Logistics
Choice Logistics provides customized logistics solutions that enable global technology manufacturers, value-added resellers, and third-party service organizations to meet the high-availability requirements of their customers. Its global network of strategic stocking locations, linked by dependable transportation solutions, a unified technology platform, and a performance-driven culture, turns time-critical systems support into premium service offerings that generate profitable revenues, build solid reputations, and strengthen customer relationships. To learn why service-driven companies such as Avaya, Bayer Healthcare, Canon, Cisco, Cox Communications, Dell, EMC, and Pendum trust Choice Logistics as their service parts logistics partner, call 1-800-593-2108, or visit the company’s website at http://www.choicelogistics.com.