Choice Logistics Supports Aspect’s Global Expansion

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Leader in customer contact solutions confident to expand technical services in EMEA with long-time service parts logistics partner.

Aspect Software - customer contact and workforce optimization solutions
Choice Logistics offers a valuable service that is instrumental in supporting our customers’ growing and expanding operations in new regions around the world.

Choice Logistics, the leading provider of critical inventory logistics, announced today that Aspect Software, a leading provider of customer contact and enterprise workforce optimization solutions, has expanded the scope of its long-term contract for strategic storage and time-sensitive delivery of spare parts. Choice Logistics is now supporting Aspect in Europe, Middle East and Africa (EMEA) through forward stocking locations in Moscow, Russia; Istanbul, Turkey; and Cairo, Egypt.

“The Choice Logistics team has managed our spare parts network in Canada for more than eight years, which gave us confidence in their ability to be our partner in this expansion,” said William Vega, Logistics Analyst for Aspect. “Choice Logistics offers a valuable service that is instrumental in supporting our customers’ growing and expanding operations in new regions around the world.”

Aspect develops and supports contact center and workforce optimization platforms, including its own Telephony Media Server (TMS), a component of Aspect’s exclusive Unified IP Communications platform. Businesses in mission-critical industries such as financial services, telecommunications, healthcare, retail, transportation and utilities rely on this platform as the foundation for all customer contacts, 24 x 7.

“Competition is fierce in today’s difficult economic environment, and a company must distinguish itself with a customer contact center that is always available,” said John LaHaye, Senior Vice President of Business Development at Choice Logistics. “As Aspect advances enterprise solutions that unify customer communication across phone, email, chat and social media, it continues to enhance its technical support offerings around the world to ensure that global companies can rely on these critical applications.”

Aspect Technical Services provides both remote and on-site support and resolves more than two-thirds of all logged customer and business partner problems within 24 hours, utilizing a force of 500 support professionals in 14 strategic locations across nine countries. When onsite dispatch is required for hardware support, Aspect Technical Services places an order with Choice Logistics for the appropriate spare part and schedules a Field Service Engineer to arrive at the site simultaneously.

Aspect positions its spare parts in Choice Logistics strategic stocking locations (SSLs) across Canada and EMEA to enable delivery within the timeframe promised to customers. Through Critical Service Parts Insight (CSPI), Choice Logistics’ unified technology platform, Aspect has complete visibility and access to its spare parts inventory.

About Aspect
Aspect builds customer-company relationships through a combination of customer contact software and workforce optimization for the enterprise. For more information, visit http://www.aspect.com, follow Aspect on Twitter at @AspectUC and read its blogs at http://blogs.aspect.com.

About Choice Logistics
Choice Logistics provides customized logistics solutions that enable global technology manufacturers, value-added resellers, and third-party service organizations to meet the high-availability requirements of their customers. Its global network of strategic stocking locations, linked by dependable transportation solutions, a unified technology platform, and a performance-driven culture, turns time-critical systems support into premium service offerings that generate profitable revenues, build solid reputations, and strengthen customer relationships. To learn why service-driven companies such as Avaya, Bayer Healthcare, Canon, Cisco, Cox Communications, Dell, EMC, and Pendum trust Choice Logistics as their service parts logistics partner, call 1-800-861-6900, extension 4107, or visit the company's website at http://www.choicelogistics.com.

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