CTQ Solutions Announces 2011/2012 APEX Quality Award Winners for Healthcare Excellence

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CTQ’s National APEX Quality Award recognizes outstanding healthcare organizations that have demonstrated the highest level of excellence in patient satisfaction and overall care over the preceding 12 months. The 2011/2012 Winners include ambulatory surgery centers, hospitals, endoscopy centers, diagnostic imaging centers, physician practices and therapy and rehabilitation centers.

APEX Quality Award 2011/2012 Seal
This special accomplishment validates all of the hard work and exceptional dedication of the staff at both locations to exceed our patients’ expectations and ensure the experience we provide is second to none.

CTQ is pleased to announce the healthcare industry’s 2011/2012 National APEX Quality Award Winners. These providers are recognized as best-in-class performers based on patient feedback provided during a 12-month period. Award criteria emphasizes patient-reported measures that have the highest correlation to behaviors that promote effective care as opposed to those being purely experiential.

"As healthcare evolves and places increasing emphasis on consumer choice supported by data from CAHPS, value-based purchasing, and other quality data we are happy to identify leading performers," noted Paul Faraclas, CTQ’s President and Chief Executive Officer. "The 2011/2012 APEX Quality Awards distinguish 76 organizations that have earned top scores and we are pleased to formally recognize their excellence in care and service."

CTQ continues to place a greater weight on measures most closely tied to care, and results proved the APEX Quality Award truly acknowledges excellence. “Given the significant increase of eligible CTQ clients, revisions of APEX measurement criteria, and the overall excellence of our entire census’ performance, we expected this to be the most challenging year yet to repeat as a winner,” said Faraclas. While 34 healthcare entities are being honored for the 1st time, it is a privilege to announce that 42 healthcare providers are repeat winners, with 14 being recognized for the 4th consecutive year. The ability for these providers to sustain such high levels of excellence speaks volumes to the commitment from their entire organization(s).”

APEX Quality Award winners exemplify CTQ’s mission to promote improvement in quality of care and patient satisfaction, and this year’s winners surpassed already high expectations. Dave Daniels, CEO at LSDC in Lakeland, FL appreciates what the APEX Quality Award has done for his two locations. “Lakeland Surgical & Diagnostic Center and the Griffin Road Campus of LSDC have received the prestigious CTQ APEX Quality Award for four consecutive years and three consecutive years, respectively. This special accomplishment validates all of the hard work and exceptional dedication of the staff at both locations to exceed our patients’ expectations and ensure the experience we provide is second to none. It is rewarding to know that the unusual determination and extreme high standards of the LSDC staff has been recognized by our patients.”

All CTQ clients use EdgeSurvey™, a patient satisfaction surveying and benchmarking solution that leverages the power of the internet to significantly increase the quantity, value, and overall feedback from patients. EdgeSurvey and its built-in quality improvement tools guide leading healthcare entities, including all APEX Quality Award winners, to ultimately improve performance and care.

Patsey Bridges, Administrator at the Southern New Mexico Surgery Center, notes their center “…is honored to be recognized as an APEX Quality Award winner for the fourth consecutive year. It is especially meaningful to us because it confirms that our patients were satisfied with their overall experience in addition to their quality of care, and it gives us the opportunity to set ourselves apart from the local hospitals and ASCs. CTQ has provided us with Alert Manager and Quality Intelligence reports that are utilized to make adjustments and improvements in processes based on direct feedback from patients and family members. Southern New Mexico Surgery Center is extremely appreciative of this award and of our loyal patients. We look forward to continuing to serve the needs of the community of Alamogordo, NM.”

The complete list of APEX Quality Award recipients (**denotes a repeat winner, *** denotes recognition for the third consecutive year, **** denotes recognition for the fourth consecutive year) listed alphabetically by market:

Ambulatory Surgery Centers:
AtlantiCare Surgery Center** (Egg Harbor Township, NJ)
Banner Thunderbird Surgicenter (Glendale, AZ)
Bellin Orthopedic Surgery Center (Green Bay, WI)
Brainerd Lakes Surgery Center*** (Baxter, MN)
Carroll County Eye Surgery Center** (Westminster, MD)
Christus Santa Rosa Physicians ASC V (San Antonio, TX)
Constitution Eye Surgery Center East, LLC** (Waterford, CT)
Dearborn Surgery Center**** (Dearborn, MI)
Doylestown Surgery Center (Warrington, PA)
Evansville Surgery Center – Gateway (Newburgh, IN)
Eye Surgery Center of Nashville, LLC**** (Nashville, TN)
Glasgow Surgery Center**** (Newark, DE)
Griffin Road Campus of LSDC*** (Lakeland, FL)
Indiana Surgery Center Noblesville**** (Noblesville, IN)
Iowa City Ambulatory Surgery Center** (Iowa City, IA)
Lakeland Surgical & Diagnostic Center**** (Lakeland, FL)
Michigan Surgical Center** (East Lansing, MI)
Midwest Physicians Surgery Center*** (Lees Summit, MO)
Montgomery Surgical Center (Montgomery, AL)
North Florida Surgical Pavilion (Gainesville, FL)
Northern Virginia Eye Surgery Center (Fairfax, VA)
Ocala Eye Surgery Center (Ocala, FL)
Ohio Surgery Center**** (Columbus, OH)
Palos Surgicenter (Palos Heights, IL)
Paramount Surgery Center of Mesa (Mesa, AZ)
Physicians Ambulatory Surgery Center of New Braunfels**** (New Braunfels, TX)
Physicians' Eye Surgery Center*** (Charleston, SC)
Physicians Surgery Center at DePaul*** (Bridgeton, MO)
Ravine Way Surgery Center*** (Glenview, IL)
Riddle Surgical Center (Media, PA)
River Road Surgery Center** (Salem, OR)
Riverside Surgical Center (Jacksonville, FL)
Rockford Orthopedic Surgery Center** (Rockford, IL)
Sedalia Surgery Center*** (Sedalia, MO)
Shoreline Surgery Center SSC II*** (Guilford, CT)
Snowden River Surgery Center** (Ellicott City, MD)
Southern New Mexico Surgery Center**** (Alamogordo, NM)
St. Lucie Surgery Center**** (Port St. Lucie, FL)
Surgery Center at Hamilton**** (Hamilton, NJ)
Surgery Center of Mount Dora*** (Mount Dora, FL)
SurgiCare of Carlstadt** (Carlstadt, NJ)
SurgiCare of Manhattan (New York, NY)
SurgiCare of Oradell (Oradell, NJ)
The Surgical Center at Columbia Orthopaedic Group (Columbia, MO)
UnaSource Surgery Center**** (Troy, MI)
Union Hills Surgery Center (Glendale, AZ)

Endoscopy Centers:
Central Louisiana Surgical Hospital – Endoscopy** (Alexandria, LA)
Franklin Endoscopy Center** (Franklin, TN)
Indianapolis Endoscopy Center*** (Indianapolis, IN)
Lebanon Endoscopy Center**** (Lebanon, TN)
Ridgewood Surgery and Endoscopy Center** (Wichita, KS)
Seaford Endoscopy Center** (Seaford, DE)
Wichita Falls Endoscopy Center**** (Wichita Falls, TX)

Hospitals:
Fairway Medical Surgical Hospital**** (Covington, LA)
Midwest Surgical Hospital, LLC (Omaha, NE)
Physicians Care Surgical Hospital (Royersford, PA)
Rothman Specialty Hospital (Bensalem, PA)

Diagnostic Imaging Centers:
Appomattox Imaging Center (Colonial Heights, VA)
Buford Road Imaging Center*** (Richmond, VA)
Chesterfield Imaging Center** (Midlothian, VA)
Independence Park Imaging (Richmond, VA)
The Medical Center at Elizabeth Place – Imaging** (Dayton, OH)
Total Imaging Parsons (Brandon, FL)
University Pointe Surgical Hospital Imaging Center** (West Chester, OH)

Physician Practices:
American Health Network – Avon at West 10th Street (Avon, IN)
American Health Network – Dr. Schuler (Delaware, OH)
American Health Network – Eye Specialists Marion (Marion, IN)
American Health Network – Noblesville (Noblesville, IN)
American Health Network – Wabash (Wabash, IN)
Chesapeake Urology Associates (Owings Mills, MD)
Columbia Orthopaedic Group (Columbia, MO)
Ohio ENT - Ohio Health Blvd (Delaware, OH)
The San Antonio Orthopaedic Group, LLP** (San Antonio, TX)

Therapy and Rehabilitation:
Advanced Orthopaedic Centers - Physical Therapy St. Francis Clinic (Richmond, VA)
Burger Physical Therapy Fair Oaks (Fair Oaks, CA)
Castle Orthopaedics & Sports Medicine (Aurora, IL)

About CTQ Solutions, LLC:
Since 2003, CTQ Solutions has provided healthcare facilities with the opportunity to optimize patient feedback by integrating electronic surveying with paper-based surveying. CTQ, which stands for Critical to Quality, offers integrated patient satisfaction surveying, physician satisfaction surveying and employee satisfaction surveying, along with benchmarking and quality improvement solutions that promote better care and service. CTQ is the clinical benchmarking arm of the Physician Hospitals of America and is a CMS-certified HCAHPS® vendor.

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Erica Palmer
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