cumulusIQ: Talent Arbitrage as The Next Differentiator

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In response to the ongoing strategy of Systems Integrators (SIs) like IBM to adopt offshore methodologies for service delivery, Knowledge as a Service; (KaaS) company cumulusIQ (previously SpinAct) has launched a survey to ask ERP adopters about how service delivery methodologies contribute to their ERP success--or failure.

In response to the ongoing strategy of Systems Integrators (SIs) like IBM to adopt offshore methodologies for service delivery, Knowledge as a Service℠ (KaaS) company cumulusIQ (previously SpinAct) has launched a Survey and a Poll to ask ERP adopters about how service delivery methodologies contribute to their ERP success--or failure.

The survey asks respondents to weight the relative importance of:
Implementation Methodology vs. Implementation Knowledge: Is a process template for ERP implementation or upgrade more important to project success than the knowledge of individual consultants, for example in responding to unforeseen events or custom needs?

Lead Partner vs. Specialists: To the extent that ERP adopters are familiar with their SI teams and processes, is the management function of the lead SI more important to project success than the role of subcontractors who address specific needs? As a follow-up question, are ERP adopters aware of how SIs subcontract talent to get the job done?

Project Markup vs. Project Risk: To what extent are ERP adopters willing to pay premium prices to SIs on the assumption that an SI reduces the risks of project failure?

How important have the following classes of service providers been to your ERP project success?

  • SIs
  • BPOs
  • Internal employee teams
  • Boutique consultants

How much do you care about the specific location of service delivery?

The purpose of this survey is to start a long-delayed public conversation about how, and where, such factors as Talent Arbitrage, Project Methodology, and Risk Management versus overpricing inform ERP adopters' decisions to work with different kinds of companies. The survey results will help to explain the value proposition of SIs in an environment of falling budgets, widespread ERP failure, and the flattening of the knowledge marketplace.

More About cumulusIQ:
cumulusIQ is the pioneer of Knowledge as a Service℠ (KaaS). KaaS is an on-demand knowledge marketplace that brings together consumers and providers of information on vital and timely topics. KaaS provides real answers by real experts in real-time. It breaks the tradition of a fixed model, with ever-changing or shrinking individual resources, only available during business hours, to a model that is flexible, available 24/7, and a compilation of community intelligence and resources. The information provided in this on-demand knowledge marketplace is always relevant, timely, economical and quality assured. For consultants, cumulusIQ is an opportunity to productize their services and turn their knowledge into recurring, passive revenue. For enterprise software customers, cumulusIQ is a destination for rapidly delivered, inexpensively priced services.

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Demir Barlas
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