New Program Reveals First-Time Insight Into All Aspects of Customer Experience

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Customer Experience Management firm proves "Good things come in packages".

The combination of these services into one package gives our clients maximum insight into what their customers are thinking

For the first time ever, retailers can view the full range of their customer experiences using the new 360-degree monitorâ„¢ tool by ICC/Decision Services.

The tool examines four aspects of customer experience, including:

  •     Customers' Perceptions
  •     Operational Compliance
  •     Non-purchasing Visitors and
  •     Employee Engagement

"The combination of these services into one package gives our clients maximum insight into what their customers are thinking," said David Rich, President and CEO of ICC/Decision Services. "The potential to explode profit margins is huge for retailers with data from all four packages. They can now see from all angles precisely where they can improve, shedding new light on profit-producing insight."

Previously, retailers were forced to depend on intuition not based on fact, or use tools which provided data from only one viewpoint.

With the new 360-degree monitor, they can see all the way around their business, learning what customers, non-purchasing visitors and employees think, combined with information on exactly how well their stores are executing their programs.

For more information or for a custom package quote, visit iccds.com or call 1-800-444-1717.

ICC/Decision Services was founded in 1979 to design and execute Customer Experience Management programs. ICC/Decision Services offers a wide range of qualitative and quantitative business tools, including mystery shopping, customer feedback and employee satisfaction surveys. Clients include Coach, L.L. Bean, Godiva, Rite Aid, Eddie Bauer, Foot Locker, Wal-Mart and others. The company is headquartered at 45 West 21st Street, New York, NY 10010, U.S.A. Phone: (800) 444-1717. E-mail: info@iccds.com. More information is available at http://www.iccds.com.

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