David Rich is both a past president of MSPA and a talented, experienced leader in the mystery shopping trade
New York, NY (PRWEB) October 1, 2008
The Mystery Shopping Providers Association (MSPA) recognized David Rich, President and CEO of ICC/Decision Services with its prestigious annual Hall of Fame Award last Friday, September 26, 2008.
"David Rich is both a past president of MSPA and a talented, experienced leader in the mystery shopping trade," said John Swinburn, Executive Director of the MSPA. "His creativity and skill in the industry are widely recognized, and we are pleased to award him with this well-deserved honor."
MSPA is the only global trade association dedicated to the advancement of mystery shopping and customer experience measurement research. Its Hall of Fame Award each year recognizes an outstanding contributor to the mystery shopping industry.
With over 17 years in retail marketing and customer experience management, Rich leads ICC/Decision Services, the premier provider of customer experience management services. He has contributed articles to or has been cited professionally in Smart Money, Progressive Grocer, Fortune, Food Trade News, Quirk's, Store's and Inc Magazines. Rich is also an active member in National Association of Retail Marketing Services.
ICC/Decision Services was founded in 1979 to design and execute Customer Experience Management programs. ICC/Decision Services offers a wide range of qualitative and quantitative business tools, including mystery shopping, interactive voice response (IVR) phone surveys, web surveys and custom business solutions. The company is headquartered at 45 West 21st Street, New York, NY 10010, U.S.A. Phone: (800) 444-1717. E-mail: info @ iccds.com. More information is available at http://www.iccds.com.