With virtual queuing, retailers and other service providers can improve the customer experience by eliminating the need for a traditional waiting line.
Valencia, CA (PRWEB) March 05, 2013
Across industries, businesses are choosing to address the tension around waiting lines by getting rid of them altogether. Virtual queuing technology takes the line out of waiting and delivers a better customer experience.
A leading manufacturer of crowd control and queuing solutions, Lavi Industries, introduces a new infographic titled “Eliminate the Wait.” The infographic features statistics to highlight the negative impacts of a traditional queue. For example, one-third of customers report they have abandoned the checkout line when their wait time exceeded five minutes.
Experts agree there are many factors that contribute to a successful waiting line system. Lavi’s latest infographic ultimately points to virtual queuing as a solution to disperse waiting crowds, create a more pleasant service environment, maximize customer flow and service efficiency, increase sales, and decrease perceived wait times. Ultimately, with virtual queuing, retailers and other service providers can improve the customer experience by eliminating the need for a traditional waiting line.
Beyond better queue management, virtual queuing systems also provide businesses with powerful analytics.
“With virtual queuing, the ability to track all aspects of the customer journey, from the moment of registration all the way through checkout gives the retailer valuable insight for optimizing customer throughput, increasing service efficiency, and enhancing direct customer communication, ultimately providing the customer with a better shopping experience,” remarks Perry Kuklin, Director of Marketing at Lavi.
To view the infographic, visit http://blog.lavi.com/2013/03/05/eliminate-wait-infographic.
Bloggers and other writers are encouraged to share and publish the infographic using the embed code provided.
About Lavi Industries
Based in Valencia, California, Lavi Industries is the premier provider of public guidance and crowd control solutions in North America. Leveraging its portfolio of world-class brands – Beltrac® stanchions, Directrac® signage systems, Qtrac® electronic queuing systems, and NeXtrac® in-line merchandising systems – Lavi has helped the world’s leading companies effectively guide people in, through, and out of their facilities. More information is available at http://www.lavi.com/.