Customer Feedback Is Launched into the 'Post-PC' World

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South Office, LLC brings customer feedback to the “post-PC” world. Many businesses still struggle with antiquated feedback systems that are costing them business in these challenging economic times. Feedback Revolution QR uses smartphone technology to make customer feedback fast and easy.

Scaning QR code to take customer feedback survey

Real time customer feedback made fast and easy

I’m shocked when I walk in and see businesses still using paper comment cards. They’re useless in this day and age.

Apple declared on Wednesday that we have entered the “post-PC” world. It’s been reported that more than 65% of Apple’s revenue in 2011 was from iPhones and iPads. Martin Baird, Chief Feedback Officer for South Office LLC, said, “Now it’s time for businesses to catch up in the area of customer feedback. I’m shocked when I walk in and see businesses still using paper comment cards. They’re useless in this day and age.”

Baird continued, “Some companies like Home Depot and others use receipts as a vehicle to gather customer feedback but this is old PC technology. They ask people to go home, enter a code number and answer a bunch of questions on their PC. Customers don’t like to do this because it is a waste of their time. That is why businesses have to offer incentives like a $5,000 shopping spree.”

Feedback Revolution QR changes all of that. “Our technology uses simple smartphone or iPad technology to gather real-time customer feedback. If you expect a person to share their thoughts about the experience after they get home you are making a big mistake,” Baird shared.

“We welcome the 'post-PC' world. Our customer feedback platform increases customer response rates because it is easy and fun. And it gives businesses a more accurate picture because asking a customer about an experience weeks, days or even hours later loses significant detail,” concluded Baird

Feedback Revolution QR makes it so any business can collect and analyze customer feedback in real time using today’s technology.

Customers scan a custom QR code with their smartphone, type or speak their feelings and simply touch a “submit” button.

It takes less than 60 seconds to provide “real time” customer feedback. Customers’ responses are anonymous, so they can be honest about their feedback without guilt.

“It’s a great solution and time for restaurants and businesses to join the ‘post-PC’ world of real time customer feedback. After all what could be easier than see it, scan it and share it,” explains Baird.

About Feedback Revolution QR
Feedback Revolution QR is a free service and uses advanced customer feedback technology to give businesses a leg up when it comes to collecting and analyzing customer feedback. By making it fast and easy customers share their feedback directly with the business. This customer relationship management platform helps our clients grow in these tough economic times.

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Martin Baird
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