Los Angeles, CA (PRWEB) June 19, 2013
Jim Case Carlton’s Training Solutions announced plans to provide customer service training videos like Give em The Pickle to increase the level of customer experience. The approach of most organizations to this subject is one of status quo. Jim Case Carlton’s Training Solutions has discovered that customer service training videos like Give Them The Pickle can not only keep great clients but also create avenues to attain new ones.
Every person enters an establishment expecting to be treated like royalty. After all the client is spending their money, so they are essentially buying the right to be treated like a king or queen. Whether it is justified or not, employees have to acknowledge this is an actuality. Customer service training videos can help establish good habits and improve client relations for any company.
Give 'em the Pickle has to be a training video that can be applied to any organization from a hotdog vendor in Central Park to a sales executive at IBM. The reason is simple. The principle of Give Them The Pickle is finding that thing that the customer needs to feel like a king or queen and feel special. Any company that can do that extra thing for the client and do so happily holds them and anyone they talk to in the palm of their hand.
The Give ‘em the Pickle philosophy began at a Bob Farrell’s Ice Cream Parlor. A customer was accustomed to having a pickle with their sandwich. When they were told they could have one for a nickel the customer expressed their discontent. When that customer took the time to write a letter to the president and owner of Bob Farrell’s Ice Cream Parlors, the man Bob Farrell himself was beside himself.
When he received this letter he knew a change had to be made. Just give them the pickle became a slogan for creating great customer service experiences. Soon, all of his stores were employing this philosophy and doing things like walking an elderly woman to her car or putting a larger sandwich in an ice cream container because the customer preferred it that way. These things were above and beyond and the customer appreciated it. Now all companies have been indoctrinated with this philosophy. Garbage men sweep up after taking away the garbage and warm tea is given to patients waiting to see their doctor.
Jim Case Carlton’s Training Solutions has used customer service training videos like Give ‘em the Pickle to help clients show appreciation for their clients. They also handle management training, harassment training and leadership training. To view the Give ‘em the Pickle program or know more about this organization, click on their site at Jim Case Carlton’s Training Solutions.