The new user profiles are designed to add greater transparency to the consumer complaints process
New York, NY (Vocus) September 21, 2009
U.S. consumer advocacy and customer complaints website, PissedConsumer.com, is making it easier for companies and users to evaluate the merits of customer service complaints. New user profiles enable users to see all complaints or reviews left by a member in the past. The new user profiles were launched to help companies determine if each complaint is legitimate or just a case of an unhappy customer posting continuous negative consumer reviews, while giving that same insight to other site visitors who can now better evaluate the credibility of people behind each review or complaint.
"The new user profiles are designed to add greater transparency to the consumer complaints process," says Joanna Simpson of PissedConsumer.com. "We understand that companies are monitoring their reputations and reviews online, and that they have to sort through actionable complaints and those that are simply repeated rants. By showcasing each user's consumer complaints history publicly, we're able to provide more balanced glimpses into consumer research for everyone involved."
The "consumer advocacy meets social networking" aspect of the new poster profiles brings a more personal approach to consumer complaints. Not only can site visitors see when a complaint was made, but also when the user was last online, how many complaints the user made, what company or companies that user reviewed, and even how many hits there were for each of the member's consumer complaints or reviews.
"Our new basic poster profiles are just the beginning," says Simpson. "We'll be adding new features to the user profile pages in coming months, assembling even more information in an easy to follow, single-page format. The idea is to put as much information at the fingertips of consumers and companies being reviewed as possible, and the poster profiles will basically serve as mini-hubs for that information moving forward."
PissedConsumer.com is a premier consumer advocacy group, featuring consumer reviews and complaints in a social networking environment. The company uses online tools to publicize reviews and complaints filed by consumers on the Internet. In addition, the site offers a set of free tools necessary to bring the dispute to a fast and successful resolution, including a consumer complaint letter generator and collection of consumer tips and advice in the site’s consumer advocacy section.
For more information about PissedConsumer.com, please visit PissedConsumer.com or contact Joanna Simpson at 262-674-6466.