Good customer relations begins with quality customer service from the beginning, addressing problems before they ever have a chance to affect consumers.
New York, NY (PRWEB) June 14, 2010
U.S. consumer advocacy and customer complaints website, PissedConsumer.com, released a free white paper covering common customer service issues. The white paper includes tips to help companies avoid customer service problems that lead to reports on consumer complaints websites like theirs.
"It's not enough for companies to review consumer complaints and act to remedy the problems," said Joanna Simpson of PissedConsumer.com. "Good customer relations begins with quality customer service from the beginning, addressing problems before they ever have a chance to affect consumers. Our report is designed to help business owners and even employees improve their customer service all around, as well as address concerns that might still arise."
The consumer complaints site offers the free white paper as an extended article on-site, or through a .pdf download. The customer service report can be found at http://www.pissedconsumer.com/publications/good-customer-service-1.html.
PissedConsumer.com isn't the only one concerned with preventing consumer complaints before they happen. The Consumer Federation of America released a report this month noting the value of consumer complaints websites for shoppers. The report assessed six consumer complaints websites -- including PissedConsumer.com -- looking at what services the sites do and don't provide and a breakdown of which complaints sites had the most complaints in specific industries. Consumers can view the report at http://www.consumerfed.org/elements/http://www.consumerfed.org/File/Complaint_Website_Report2010.pdf.
PissedConsumer.com is a premier consumer advocacy group, featuring consumer reviews and complaints in a social networking environment. The company uses online tools to publicize reviews and complaints filed by consumers on the Internet. In addition, the site offers a set of free tools necessary to bring the dispute to a fast and successful resolution, including a consumer complaint letter generator and collection of consumer tips and advice in the site’s consumer advocacy section.
For more information about the Pissed Consumer service and the new Pissed Consumer customer service white paper for business owners, please visit PissedConsumer.com or contact Joanna Simpson at 262-674-6466.
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