New Video Presents a Simple Way to Cut Customer Wait Time

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Lavi Industries introduces a new video to help businesses reduce customer wait times in a service queue. The video compares two common waiting line formations to demonstrate why single-line queuing is more efficient.

reduce customer wait time

Video: Make It a Single Line-Queue

The video breaks down the multiple-line, multiple-server arrangement and compares it to the single-line, multiple-server configuration.

Businesses strive to implement strategies to make their waiting lines more efficient and enjoyable. A new video from Lavi Industries describes one way to reduce customer wait time. It presents evidence that a single-line queue reduces the total time spent in the checkout process, including less time spent waiting.

“Many businesses have been told a single-line queue is better for their business, but it can be difficult to visualize how this arrangement could be an improvement over a multiple-line queue setup which appears to accommodate a greater number of customers,” remarks Perry Kuklin, Director of Marketing for Lavi Industries.

The video breaks down the multiple-line, multiple-server arrangement and compares it to the single-line, multiple-server configuration. It illustrates how a single-line queue greatly decreases the odds that a customer will spend the maximum time in the checkout process. With more people spending less time at checkout, average wait times dramatically decrease.

The video can be viewed on YouTube or on the Lavi website at http://lp.lavi.com/single-line-video.

About Lavi Industries

Based in Valencia, California, Lavi Industries is the premier provider of public guidance and crowd control solutions in North America. Leveraging its portfolio of world-class brands – Beltrac® stanchions, Directrac® signage systems, Qtrac® electronic queuing systems, and NeXtrac® in-line merchandising systems – Lavi has helped the world’s leading companies effectively guide people in, through, and out of their facilities. More information is available at http://www.lavi.com.

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Perry Kuklin
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