You don't get second chances with customers. We owe it to our clients to provide world-class customer service on every call.
RICHARDSON, Texas (PRWEB) September 9, 2008
At the same time, the nation's debt management market leader, Credit Solutions, settled a record $33.7 million in consumer debt during July and outranked other customer service-oriented call centers in a series of Q2 client satisfaction surveys.
"World-class customer service and relentless commitment to the customer are a big part of our daily operations," said Wes Cobb, Vice President of Call Center Operations. "You don't get second chances with customers. We owe it to our clients to provide world-class customer service on every call."
A Customer Relations Metrics Q2/08 Benchmark Report shows Credit Solutions consistently outranked other financial services, government agencies, utilities, insurance companies, manufacturers and health care providers in a customer service comparison during April, May and June:
97.85% of Credit Solutions clients strongly felt they were treated as a valued customer. 97.22% were satisfied with their service representative's level of expertise. 96.38% said representatives took ownership for resolving their debt. Since Credit Solutions is a Web-based company, "our clients may never meet us in person," Cobb added. "Yet the more personal attention we give them, the more informed we are about their needs, and the more our customers realize how important their business is to us."
With an estimated 8 million American households expected to be using social personal finance Web sites by 2012 (source: Online Banking Report, May 2007), Credit Solutions has invested heavily in upgrading its Web site and implementing state-of-the-art call recording software and data storage solutions to improve response time.
About Customer Relations Metrics
Customer Relationship Metrics is a research consulting and managed services firm that uses fully-hosted, automated data collection solutions and research best-practices to implement scientifically valid Voice of the Customer programs. Our Completely Automated Telephone® system has collected over 8 million real-time, post-call surveys since 1993. For details, see http://www.metrics.net.
About Credit Solutions
The largest for-profit debt management company in the United States, Credit Solutions has eliminated more than $650 million of debt for 150,000 clients since 2003, earning a Stevie® for the "Outstanding Customer Services Department in Financial Services" from the 2008 American Business Awards. For more information, visit http://www.creditsolutions.com.