IntelliResponse Creates Online News Channel for Web Self-Service

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New Web Self-Service Channel provides information for business and technology leaders interested in reducing costs and enhancing the customer experience

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IntelliResponse is pleased to join forces with TMC to create this new and innovative online destination.

IntelliResponse Systems Inc., provider of the patented IntelliResponse Answer Suite that delivers “One Right Answer” across a variety of customer and student interaction channels, today announced the launch of the new Web Self-Service Online Channel on TMCnet, the leading source of news and articles for the communications and technology industries.

The new channel can be found at: http://web-self-service.tmcnet.com/

“IntelliResponse is pleased to join forces with TMC to create this new and innovative online destination,” said Mike Hennessy, VP of Sales and Marketing for IntelliResponse. “Given the rising importance of next generation, multi-channel self-service, we are excited to be a part of this new informational channel for business and technology leaders interested in reducing costs and enhancing the customer experience at their organizations.”

The Web Self Service channel on TMCnet is a one-stop source for breaking and industry news, case studies and white papers on how Web Self Service software provides real-time analytics and easy access to relevant knowledge across the enterprise.

“TMCnet welcomes IntelliResponse’s Web Self Service Channel into our program,” said Dave Rodriguez, president of TMC. “IntelliResponse is a well-respected, customer oriented SaaS vendor that shares our vision in the advancement of new technologies designed to enhance the customer experience.

IntelliResponse’s patented question and answer technology delivers “One Right Answer” 24 hours a day, 7 days a week across a wide array of assisted and self-service customer interaction channels that include corporate and institutional web sites, mobile devices, customer service desktops and social media platforms.

The IntelliResponse Answer Suite goes beyond traditional search engine and FAQ solutions to provide a truly innovative experience based on the goal of delivering one right answer to questions, regardless of the many ways those questions may be asked.

About IntelliResponse Systems Inc.
IntelliResponse enhances the multi-channel customer service capabilities of hundreds of enterprise businesses and educational institutions. The company’s Answer Suite technology is an industry leading On Demand software platform that allows consumers on web sites and agents at contact centers to ask questions in natural language, and get one right answer - regardless of the hundreds of ways the question may be asked. With more than 200 live customer-facing implementations answering 60 million+ questions with One Right Answer, IntelliResponse is the gold standard in first line customer experience management.

Some of the world’s most recognized corporate brands and higher education institutions trust their customer experience management needs to IntelliResponse - including ING Direct, TD Canada Trust, Charter Communications, Computer Associates, Penn State University, The Ohio State University and Harvard University Extension School. For more information, visit http://www.intelliresponse.com, visit us on Twitter, Facebook, or via our new Blog.

About TMC
Technology Marketing Corporation (TMC) is a global integrated media company helping clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast’s (News - Alert) Top U.S. sites, placing TMCnet in the nation’s top .03 percent most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO (News - Alert)); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium (News - Alert)); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). For more information about TMC, visit http://tmcnet.com/.

IntelliResponse Contact:
Mike Hennessy
VP Marketing
416-214-9337 Ext. 224

TMC Contact:
Kelly McGuire
Resource Center Editor
TMCnet
Tel: 203-852-6800        
Fax: 203-853-2845
http://www.tmcnet.com

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Mike Hennessy

416-214-9337 +224
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Kelly McGuire

203-852-6800
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