Magazines.com Expands Customer Service Reach with LivePerson Live Chat

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Magazines.com, the oldest and largest magazine subscription service on the Internet, implements LivePerson Premier to engage with customers in real-time.

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Adding LivePerson Premier is a perfect way for us to continue providing excellent service to our customers.

Part of providing world-class customer service means communicating with customers in a variety ways. Magazines.com first communicated with its customers through a toll-free phone number; then it was e-mail.

Now Magazines.com, the oldest and the largest magazine subscription service on the Internet, is excited to engage with customers online via live chat, and has implemented LivePerson’s (NASDAQ: LPSN) market-leading software.

“We are committed to legendary customer care and to providing an ideal shopping experience for our customers,” said Jay Clarke, President and CEO of Magazines.com. “Adding LivePerson Premier is a perfect way for us to continue providing excellent service to our customers.”

With the implementation of LivePerson Premier, Magazines.com customers can now chat with customer care representatives in real-time via the website, in order to get the answers to basic queries like locating products, making address changes and using coupons.

Magazines.com full-time on-site customer care team is available on live chat weekdays from 7 a.m. to 9 p.m. CT and on Saturday from 9:30 a.m. to 6.pm. CT.

Magazines.com’s commitment to exceptional business practices has earned it a Better Business Bureau rating of A+, the organization’s highest business standards rating.

About Magazines.com
Magazines.com is the oldest, the largest and the most dependable magazine subscription service on the Internet. We are a privately-held company based in Franklin, Tenn., a suburb of Nashville. Our major investors include Time Inc., publisher of great magazines like People and Sports Illustrated.

With more than 2,000 titles available, Magazines.com offers people a fun, easy way to discover new magazines and helps them track subscriptions. Magazines.com is the leading independent agent selling subscriptions, serving customers online at Magazines.com and by telephone at 800-MAGAZINES (800-624-2946.)

About LivePerson
LivePerson is a provider of online engagement solutions that facilitate real-time assistance and expert advice. Connecting businesses and experts with consumers seeking help on the Web, LivePerson's hosted software platform creates more relevant, compelling and personalized online experiences. Every month, LivePerson's intelligent platform helps millions of people succeed online. More than 8,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel. LivePerson is headquartered in New York City.

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Marie Y. Fuzzell
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