Facebook, Yelp and Twitter have created a tectonic shift. Customers now have the power to crush a business without the business ever knowing about it.
Boise, ID (PRWEB) February 09, 2012
South Office LLC, the leader in free real time customer feedback, sees that the current social media feedback system as broken and killing small businesses. As a result, South Office offers Feedback Revolution QR, a free real time customer feedback service to help businesses add value to the customers experience and improve business practices. Feedback Revolution QR weds the technology of smartphones with extensive customer experience research published by Harvard, making this service a game changer in customer feedback.
Because the service is quick and easy, people are more likely to participate and provide valuable customer feedback. The customer scans a custom QR code with their smartphone. The customer types or uses speech to text to share their comments on the phone and then transmits their feedback by touching a “submit” button.
“The Internet has made it easy to share experiences with the world, but we made it even easier for customers to share that valuable information with the business owners directly so the owners know exactly what customers want changed and improved. What could be easier than scanning a QR with your phone?” says Martin R. Baird, Chief Feedback Officer for South Office, a Boise, Idaho-based company.
It takes less than 60 seconds to provide customer feedback. Customers can also participate on their computer or any other device that has an Internet connection, using a URL for the customer survey. Their responses are anonymous, so they can be honest about their customer feedback without guilt.
“Businesses should understand that comment cards don’t work because customer feedback needs to be handled in real time not days or weeks later. And for the business itself, obtaining feedback needs to be fast, easy, and actionable.” Explain Baird
About Feedback Revolution QR
Feedback Revolution QR is a free service and uses advanced customer feedback technology to give businesses a leg up when it comes to collecting and analyzing customer feedback. By making it fast and easy customers share their feedback directly with the business.
About South Office LLC
South Office LLC helps businesses measure and manage the quality of their customer experience and make improvements to their internal operations to enhance business performance and increase revenue. The company focuses on providing tools that create real time customer dialog.