Every customer interaction is a chance to create a loyal customer, or to lose one.
Alexandria, VA (PRWEB) July 15, 2010
Hundreds of companies have customers who admire them, but only an elite few have true advocates - passionate, vocal, loyal fans who tell the stories of their experiences and about how much they "love" them. How do these companies elicit such customer advocacy and what do they all they have in common?
Learn how to become a company that customers love and can’t live without during an upcoming webinar on Wednesday July 28 at 1pm EST. Jeannie Bliss, author of "I Love You More than My Dog: Five Decisions for Extreme Customer Loyalty in Good Times and Bad" will team up with Mary Naylor, CEO of VIPdesk to review the five decisions and practices that make beloved companies immune to the competition and allow them to thrive—in good times and bad.
This complimentary webinar will provide attendees with the tools needed to turn their company into one that customers love and can't live without. Jeanne Bliss will present anecdotes and suggested actions guaranteed to help companies develop true customer advocacy while showing how company culture is the driving force behind extreme customer loyalty, and educating attendees as to how their decisions and actions create their culture.
Other subjects covered during this webinar, "Become a Company Customers Love And Can't Live Without" include:
- How your decisions today earn your company beloved status (or not)
- What decisions beloved companies make to honor employees and customers
- How beloved companies have clarity for how they impact customers' lives
- How beloved companies personally bond with customers
- What decisions drive reliability, peace-of-mind and growth
- How beloved companies make saying sorry an important "peace process"
“Every customer interaction is a chance to create a loyal customer, or to lose one,” said Mary Naylor, CEO VIPdesk. “I look forward to sharing Jeanne Bliss’ insight during our upcoming webinar, as she is spot-on as to how customer loyalty is really what will drive business through the bad times, as well as the good.”
The first 20 people to register for this webinar will receive a complimentary copy of "I Love You More than My Dog: Five Decisions for Extreme Customer Loyalty in Good Times and Bad." Space in this webinar is limited to the first 100 registrants. Registration is available online at http://bit.ly/a9OdJE. For more information, email marketing(at)vipdesk(dot)com or call 703-837-3507.
About Jeanne Bliss
Jeanne Bliss is a customer experience expert with 25 years of experience as the Customer Leadership Experience Executive with major US Corporations including Microsoft, Lands End, Coldwell Banker Corporation, Mazda Motor of America, and Allstate. She founded CustomerBliss in order to create clarity and an actionable path for driving the customer loyalty satisfaction commitment into business operations. Her new book, "I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad, demonstrated how companies can move from being an “everyday” company to a “beloved” company. For more information, visit http://www.customerbliss.com.
Global industry leaders trust VIPdesk to enhance their brands through our customer care and loyalty programs. Serving as a seamless extension of their brands, our innovative Brand Experience Management Solutions deliver memorable customer experiences, business insights and actionable intelligence that generate customer advocacy and drive business growth. VIPdesk’s full suite of Brand Experience Management solutions includes Concierge Services, Customer Care Services, Social Media Management, Experiential Programs, IVR Services and Voice of the Customer Surveying & Analytics. To find out more about VIPdesk, visit http://www.vipdesk.com.
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