Slim Suits for Men Launches a Bespoke Advisor Service

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July 2012 saw the introduction of a special bespoke advisor service on Slim Suits for Men, the home of luxury bespoke suits for men.

Slim Suits for Men has always been focused on customer service, improving the shopping process for all of their customers to ensure complete satisfaction and this is achieved by regular customer research polls and surveys on the site. The latest survey had over 500 participants and there was a strong trend in the results of the research.

Up to 3 in 5 men all stated that the one thing they missed when purchasing suits for men online is the one to one aspect of advice that they would normally receive if they were using a traditional tailoring service.

In addition 4 in 5 men stated that they appreciate the help and advice of the expert when they are choosing a new suit, especially when trying to identify what suit would fit an occasion or work event and even the finer details such as which custom shirts and tie would match this suit. Simple issues like this can easily be fixed and it is important to address even the minor concerns to ensure the suit will blend in with the rest of a man’s wardrobe giving him optimum levels of use.

A further running theme through the survey was the fact that ordering a bespoke suit online is a relatively new experience even for the more technically minded and all were apprehensive about getting the choice, the modifications and most important the measurements wrong.

In order to address these concerns and leave the customers fully satisfied the Slim Suits for Men web team got to work on a installing a system which allows customers to chat instantly with a bespoke advisor. This was then launched in July and now when customers arrive at Slim Suits for Men they are greeted by an expert suits and tailoring advisor ready and waiting to help in any way possible. If advice is not required when the customer first arrives on the site the chat interface can simply be closed until help is required.

The bespoke advisors are on hand to answer any questions the customer may have that are not already answered on the website, in addition they can offer help and advice regarding the all-important measurements that are required for the perfectly fitted suit. As the bespoke advisors have years of experience when it comes to finding the perfect suits for men and their intended purpose all customers can have the peace of mind that they are getting expert help and assistance. This will lead to greater levels of customer satisfaction.

Although customer service, help and advice was always available from Slim Suits for Men via email it can be much more convenient to have an instant messaging interface available whilst you are looking at the suits and the options at the very same time. The bespoke advisor service interface that is used makes this possible as it lies in the corner or the edge of the browser not covering any of the important details of the website so it is possible to view the options that are being discussed.

Other aspects of the Slim Suits for Men website which are tailored made to increase the levels of customer service include the lifetime guarantee of all the suits and shirts sold on the website, a simple four step process that takes you from choosing a suit to completing a fully bespoke suit order and even one “rush orders” if you happen to need a beautiful bespoke suit as quickly as possible.

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Dr M Mansoor Siddique
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