SSA12 recognises and rewards excellence in customer service, providing more than just a chance to add a trophy to the office display cabinet.
Warrington, UK (PRWEB UK) 13 July 2012
Datel is pleased to announce that they are the only Sage Business Partner to join the shortlist of resellers in the Software Satisfaction Awards 2012 (SSA12) in the category of Reseller of the Year. The SSA12 awards represent excellence in the business software industry and are unique as they are decided by genuine purchasers and end-users of business software.
Datel joins a number of their software partners on the shortlist; Sage UK Ltd is shortlisted in a number of categories including CRM & Customer Management (Corporate & SME) for Sage CRM and HR & HCM (Corporate) for Sage HR and Accounting and Finance (SME). In the Paperless Office and Document Management categories two of Datel’s partners are represented on the shortlist; Version One for the corporate section and Draycir for the SME section with their Spindle product. Joining these businesses on the shortlist echoes Datel’s commitment to providing customers with solutions that meet their needs.
The awards, now in its seventh year, provide a platform for vendors and resellers to both measure and prove their commitment to excellent customer satisfaction. The views of end-users are gathered through an eight week long survey in which Datel received over 200 completed surveys from customers.
Tom Dunkerley, Sift Media managing director and organiser of the awards, recently commented on the impact of the awards: "SSA12 recognises and rewards excellence in customer service, providing more than just a chance to add a trophy to the office display cabinet. It acts as a fully independent customer satisfaction survey. This offers a valuable opportunity for software vendors to hear first-hand from their customers, enabling them to evolve and develop products to meet customer needs.”
The winners of the awards will be announced at the awards ceremony in Harrods, London, on 11th October 2012.
Datel is a software provider and leading Sage Business Partner in the UK offering ERP, accounting and CRM solutions from Sage. Datel supports over 900 customers worldwide in industries such as food and beverage, distribution, manufacturing, e-commerce and clothing and footwear.
Offering Sage ERP X3, Sage ERP 1000 and Sage 200, and CRM solutions Sage SalesLogix and Sage CRM, Datel specialises in understanding business requirements, tailoring a solution to specific needs and providing award-winning customer service and Sage Support.