It is the most enduring and consistent predictor of customer loyalty, long-term growth and corporate value. Moreover, it is the measure that customers themselves care about most. The CustomerSat ACE Awards recognize organizations that have both committed to and achieved the highest levels of customer satisfaction.
Herndon, VA (Vocus) December 18, 2008
Deltek, Inc. (NASDAQ: PROJ), the leading provider of enterprise applications software for project-focused organizations, today announced that it has received the 2008 Achievement in Customer Excellence (ACE)™ Award for “Customer Support Satisfaction.” The program’s sponsor, CustomerSat, recognized 27 recipients this year.
Since 2005, the annual ACE Awards have recognized CustomerSat clients who demonstrate rigorous application of customer feedback processes and outstanding performance that result in exceptional customer satisfaction. ACE Awards validate an organization’s success and effectiveness in delighting customers and building loyalty, as well as those individuals responsible for serving customers.
"Customer satisfaction is much more than a key performance metric," said John Chisholm, executive vice president of MarketTools and general manager of CustomerSat. "It is the most enduring and consistent predictor of customer loyalty, long-term growth and corporate value. Moreover, it is the measure that customers themselves care about most. The CustomerSat ACE Awards recognize organizations that have both committed to and achieved the highest levels of customer satisfaction."
ACE Award Selection Criteria
Qualifying performance is a combination of customer satisfaction mean scores and top-box rating percentages maintained during the year. CustomerSat ensures that the survey processes on which metrics are based are rigorous, defensible and repeatable. Surveys may use either a census of customers or representative sampling with specified minimum confidence levels and maximum margins of error. For more information, see: http://www.customersat.com/Services/aceawards.asp.
“Receiving this ACE Award demonstrates the dedication that Deltek has to the application of customer feedback to our support processes and the outstanding performance of our support staff,” said Garland Hall, Senior Vice President of Global Support. “Deltek has in place robust global support strategies and customer support operations that allow more than 12,000 customers worldwide to have the optimal experience with our enterprise applications software.”
Deltek, Inc. (NASDAQ: PROJ), is the leading provider of enterprise applications software designed specifically for project-focused businesses. For more than two decades, our software applications have enabled organizations to automate mission-critical business processes around the engagement, execution and delivery of projects. More than 12,000 customers worldwide rely on Deltek to measure business results, optimize performance, streamline operations and win new business. Visit http://www.deltek.com.
CustomerSat is the leading provider of enterprise solutions for measuring, analyzing, and managing enterprise-wide action responding to real-time customer feedback. With advanced technologies and proven market research techniques, CustomerSat delivers feedback solutions for service and support, sales and marketing, HR, partner management, e-commerce, and investor relations. CustomerSat is headquartered in Mountain View, California, with offices in the UK. For news, product demonstrations, and other company information, visit http://www.CustomerSat.com or call 1.800.372.7772.