WebDAM Breaks Records in Q3 — Leading Customer Satisfaction & Sales

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Achieves Highest Sales per Quarter & 99+% Customer Retention Year-Over-Year!

WebDAM Solutions, a leading provider of cloud digital asset management (DAM), today announced continued momentum as it outshined Q3 sales goals, Q3 revenue goals, and elevated an already unmatched year-over-year customer retention rate of 97+% to an astonishing 99+% —a remarkable best in the industry.

“This quarter is an auspicious sign for WebDAM and our partners, as it signals a solid growing demand for WebDAM’s unique approach to brand and media management,” said Jody Vandergriff, President and COO of WebDAM. “As enterprises become more powerful and sophisticated, marketing teams are turning to WebDAM for the best digital asset management, rather than relying on monolithic on-premise legacy solutions. WebDAM’s innovative extensibility with other technologies and intuitive usability makes it the best choice for forward-thinking organizations.”

In Q3 of 2012, WebDAM welcomed a record-breaking number of new customers, including La Quinta Inns & Suites, Yakima, Rambus, F5 Networks, National Renewable Energy Laboratory, Neato Robotics, Leisure Sports, Cox Enterprises, University of Pennsylvania, Berklee College of Music, NuAire, among others. Enterprises continue to select WebDAM as their “product of choice” for centralizing and tracking rich media, improving brand management, and providing secure anytime-anywhere web access to their company’s creative files.

It is apparent that several factors have played a role in WebDAM’s ongoing success, including rapid enterprise-level innovations, continued emphasis on usability, and providing an exceptional customer experience. However, over the last year, purchasing behaviors have also converged in three ways to drive WebDAM deployment in marketing-savvy organizations — resulting in unlimited success for both customers and WebDAM.

  • Increased demand for managing the exponential growth and usage of rich media: Marketing progression creates an ongoing need to create, reuse, distribute and track rich media such as graphics, images, video and more. WebDAM modernizes marketing teams, easily integrates into the enterprise, and eliminates the challenges associated with these growing collections of marketing assets.
  • Responsiveness, scalability and security are unhampered by advancements in cloud technology: WebDAM is cloud-based. Cloud has become a trusted best-in-breed technology that enables companies to remain agile with a competitive edge —a preferred choice due to great ROI, easy adoption, faster innovation, and reliability.
  • Today, organizations are smarter at selecting the best technology solutions: Most organizations have experienced the pains of costly enterprise-level solutions that are on-premise and lack user experience and adoption. Taking an opposite approach, WebDAM emphasizes usability, business value, innovation and the customer experience.

WebDAM customer, Knill Meyer, Senior Vice President of Marketing and Communications at USEF said “As a National Governing Body by virtue of Congressional legislation for Olympic Sports, USEF is constantly growing with more and more images and videos. WebDAM allows us to easily grow by providing features that increase efficiency and put us at the forefront of technology.”

In addition to the record-breaking volume of new customers, WebDAM achieved another 100% customer retention rate in Q3 of 2012, elevating their unprecedented year-over-year customer retention rate of 97+% to an outstanding 99+%. Remarkably high for enterprise technology, WebDAM’s unmatched 99+% customer retention rate is attributed to ongoing customer-driven innovations, customer loyalty programs, and an aggressive strategy to adopt social customer interaction through DAMSuccess.com —WebDAM’s revolutionary online support community.

“We are very proud of our renewal rate of 99+%. This speaks volumes on the importance of providing stellar customer service and the fact that technology has turned into a service industry!” said Leigh Ann Ledford, Lead Customer Success Manager at WebDAM. “Since the beginning, our No. 1 commitment has been the ‘WebDAM customer experience’ and our numbers support this commitment.”

To learn more about WebDAM, visit http://www.webdamsolutions.com

About WebDAM Solutions
WebDAM Solutions is a leader in digital asset management, revolutionizing the way companies manage and share digital media. Our flagship application, WebDAM, provides marketing and creative teams with online tools for managing, sharing, searching, retrieving, and distributing creative collateral in the cloud. WebDAM has been implemented across industries such as higher education, nonprofit, high-tech, healthcare, travel and tourism, manufacturing and government. For more information, visit http://www.webdamsolutions.com.

Media Contact:
Melissa Kelly, Marketing Coordinator – 415.329.5517, mkelly(at)webdamsolutions(dot)com

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