Charlottesville, VA (Vocus) January 29, 2009
A new digital signage suite from Cisco and a trusted software application from Inova Solutions are coming together to display dynamic content on LCD screens in call centers.
The Cisco Digital Media System (DMS) empowers call centers to use digital signage to increase sales, enhance customer service and facilitate learning. To populate their system hardware with customized content, Cisco chose to partner with call center industry leader Inova Solutions. Inova Solutions' powerful digital signage software, Inova Broadcaster™, delivers real-time call center metrics along with dynamic multimedia content to agents and managers.
Call centers using Inova Broadcaster and Cisco DMS can expect:
- Compelling global communications
- Improved customer experience
- Improved marketing and branding
- Quick and effective training for new product and service introductions
- Live and on-demand video broadcasts, including satellite television
- Competitive advantage
Metrics, Videos, PowerPoint Presentations - All on One LCD Screen
Human Resources departments and management teams often need to communicate important corporate information to agents while ensuring real-time operational data transparency. Inova Broadcaster digital signage software enables the creation, scheduling and display of media-rich views on Cisco networked digital displays. Colorful charts, gauges and grids showcase the most important metrics alongside customized PowerPoint presentations and pre-recorded or live videos.
Broadcaster's intuitive graphical layout tool enables drag-and-drop view creation in just minutes, and supports standard and custom aspect ratios to fit any networked digital signage display. Advanced scheduling features enables scheduled or event-triggered views. The result is complete harmonization between Broadcaster's views and the call center's workflow.
Consolidate Reporting from Multiple Data Sources
Broadcaster's modern digital signage software integrates with a number of data sources - including ACDs, workforce management systems and even internal databases - to ensure that key data can be found in one place. When agents and managers are aware of real-time call center metrics, they can achieve higher productivity and efficiency.
About Inova Solutions
Inova Solutions specializes in call center reporting software and hardware products. Operating globally, Inova helps organizations communicate faster and more effectively to positively impact operations. Learn more at http://www.inovasolutions.com/call-center-reporting/
Maureen McGrath, 434.951.8126