BigHand Technology Integral to Controlling Overhead Costs at Growing Burns White LLC

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BigHand, the leader in workflow digital dictation and voice productivity solutions to the global legal market, today announced that 110-attorney Pittsburgh-based law firm, Burns White LLC, has achieved a significant attorney-to-assistant ratio improvement by utilizing BigHand. Allen Hart, IT Director, commented, “We had no idea just how much of a positive impact we were going to see from implementing BigHand. Through leveraging BigHand we surpassed our initial ratio goal within a year and are now running a 3:1 attorney to support staff ratio. In some practice areas the ratio is as high as 4:1 - it was completely unexpected!

BigHand, the leader in workflow digital dictation and voice productivity solutions to the global legal market, today announced that 110 attorney Pittsburgh-based law firm, Burns White LLC, has achieved a significant attorney-to-assistant ratio improvement by utilizing BigHand.

Allen J. Hart, IT Director of Burns White LLC, cited the significant cost savings and efficiency gains the firms has realized since implementing the BigHand solution as critical to the success of the project:

“We have 8 offices across 5 states and our office based support staff was regularly becoming overloaded with work. Our Executive Committee wanted to embrace new technologies to make support staff more efficient and increase attorney productivity. We had a 1:1 attorney to support staff ratio at the time and our goal was to achieve a 2:1 ratio. We found that 90% of our attorneys dictated in some way, whether traditionally or in new ways (like leaving voicemails), and had a growing need to be more effective on the move. We knew our old digital dictation system could not handle nor balance the workload being sent to assistants or offer attorneys the flexibility they needed - BigHand seemed like the right next step.”

“We rolled out BigHand and instantly the workflow processes became that much more transparent and easier to manage. Our office manager can now run reports and plan for contingencies like when staff is on vacation or out sick. If we had a backlog in one office, we would previously have had to bring in additional local support cover. With BigHand, we can simply take that work and instantly redistribute it amongst support staff across our network of offices - we’ve saved a fortune!”

“We’re also a BlackBerry shop and have already rolled out the BigHand for BlackBerry client to over half of our attorneys. Change is always a challenge, especially for those lawyers used to the ergonomics of more traditional dictation recorders, but the mobility benefits far outweighed any inconvenience of using a new device and now if we were to take it away, we would definitely hear about it!”

“We had no idea just how much of a positive impact we were going to see from implementing BigHand. Through leveraging BigHand we surpassed our initial ratio goal within a year and are now running a 3:1 attorney to support staff ratio. In some practice areas the ratio is as high as 4:1 - it was completely unexpected! This improvement in ratios has come as a result of an increase in our attorney population and not needing to recruit additional office-based support staff, which has further added to the sense of team working amongst the support staff. We can easily share work within and across offices and, as our firm continues to grow, BigHand will continue to help us keep control of our overhead costs.”

About BigHand
The BigHand Group supports over 130,000 professionals globally, across 1,300 organizations, and is based out of Chicago, London, Sydney and Toronto. BigHand is a Microsoft Gold Partner, Elite BlackBerry ISV Partner, and was voted ‘Dictation System of the Year’ at the 7th Annual Law Technology News (LTN) Awards 2009. Further information is available at http://www.bighand.com

Contact:
Allison Stegich, Marketing Manager, BigHand, Inc., Allison.Stegich (at) bighand (dot) com

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Allison Stegich
BigHand
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