DiRAD Takes On the Speech Industry with Launch of IVRWarehouse

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New division aims to compete with Interactive Voice Response (IVR) speech vendors such as Aspect, Genesys and Nortel (Avaya) who use Nuance-based speech recognition. Using Microsoft Speech technology, IVRWarehouse can save customers thousands of dollars on their next speech deployment or upgrade. Additionally, the platform is a bargain for those who need DTMF-based applications.

IVRWarehouse IVR Server

Those looking to jump will be pleasantly surprised with the difference in cost”

DiRAD Technologies has announced the launch of IVRWarehouse, a new division touting discount Interactive Voice Response (IVR) solutions. IVRWarehouse will offer dramatically discounted, custom turnkey IVR systems to businesses throughout the US.

The solutions are based on Microsoft’s SIP-based IVR engine with onboard speech recognition and text-to-speech. Applications are developed in .NET and are non-proprietary, accepting grammars developed for other speech engines such as Nuance®.

DiRAD is partnering with Dell to deliver IVR servers that leverage Dell’s onsite support capabilities.    

John Michne, DiRAD Vice President and General Manager, points to the pricing comparison illustrated on the new IVRWarehouse website. “We can demonstrate a real savings of fifty to sixty thousand dollars for a 24-port system, but in terms of quality, you can’t tell the difference,” Michne said, referring to the cost of a typical Nuance®-based system versus an IVRWarehouse-designed system.

IVRWarehouse is offering to port customers’ Nuance applications to their platform at a discounted rate to attract new customers. “Those looking to jump will be pleasantly surprised with the difference in cost," Michne added.

More information about IVRWarehouse can be found at http://www.ivrwarehouse.com.

About DiRAD Technologies:
Founded in 1984, DiRAD Technologies, Inc. is a global voice solution provider, delivering a range of voice products including IVR, call centers and Microsoft Unified Communications solutions. DiRAD is a Microsoft Voice Specialized Partner in Unified Communications, and an Interactive Intelligence Elite partner. DiRAD holds a federal Schedule 70 hosted IVR contract and various state contracts for voice solutions.

For further information, please visit http://www.dirad.com.

Contact Information:
John Michne                            
DiRAD Technologies

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John Michne
DiRAD Technologies
518-438-6000 ext. 149
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