Major Canadian ISP Launches Metaswitch-integrated Telax Hosted Call Center Solution

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Distributel Communications to rely on Telax solution to support its residential and business customers in multiple call centres across Canada

Telax Hosted Call Center software

Telax Hosted Call Center

We love working with Metaswitch owners ... This kind of implementation brings together extremely sophisticated technologies and the result is always superior service delivery for customers.

Telax today announced that Distributel Communications, an emerging leader in the Canadian Internet services market, has successfully completed the implementation of Telax Hosted Call Center. The Internet Service Provider will use Telax Hosted Call Center to provide industry-leading customer support to its significant residential and business customer base throughout Canada.

ThinktTel, Distributel’s enterprise services division and a leader in SIP Trunking and other next-generation IP solutions, will also partner with Telax to provide joint solutions to enterprises looking to improve their customer service operations. Telax is interconnected with dozens of Metaswitch-driven providers across North America. “We love working with Metaswitch owners such as Distributel,” explained Telax VP of Operations, Taras Kapanaiko. “This kind of implementation brings together extremely sophisticated technologies and the result is always superior service delivery for customers.”

“Distributel’s commitment to customer service is clear,” expressed Telax founder and President, Mario Perez. “Our solution enables them to take that commitment a step further. Particularly with multichannel ACD, the sky’s the limit.” Distributel provides a range of access, VoIP and long distance services to hundreds of thousands of residential and business customers across Canada. For more information about Distributel visit http://www.distributel.ca.

About Telax Hosted Call Center:

Telax Hosted Call Center is North America’s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Tellabs, Johnson & Johnson, CI Investments, Best Buy, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit http://www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.

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Koray Parmaks
Telax Hosted Call Center
1-647-277-1020
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