Document Management Company Receive Diamond BenchmarQ Award for Customer Satisfaction

Share Article

For the sixth year running Prime Document Ltd have been awarded the highest accolade possible by QMS International BenchmarQ: The Diamond Award

Award for Customer Satisfaction

QMS International BenchmarQ: The Diamond Award

"They are a pleasure to deal with." (Johnson and Johnson)

"They are brilliant and always go the extra mile for us." (Adidas)

Manchester based document management company 'Prime Document', take customer care and satisfaction serious. That's why each year they're audited by the BenchmarQ team from QMS International.

Ever since subscribing to the customer satisfaction certificate, Prime Document has continually received scores that exceed the prestigious 90% customer satisfaction level.

The coveted Diamond BenchmarQ award is only honoured to elite organisations that demonstrate excellence across a wide range of customer care principles.

Tributes offered by a selection of clients make it clear why Prime Document are a sought after supplier of data processing, printing, delivery and document management systems :

"They are a pleasure to deal with." (Johnson and Johnson)
"They are brilliant and always go the extra mile for us." (Adidas)
"I love Prime Document." (Rentokil)

Commenting on their succession of outstanding survey results, Simon Thompson , Managing Director at Prime Document Ltd said:

“Prime Document has been awarded a total of six Diamond BenchmarQ Awards for Customer Satisfaction achieved, scoring 95% overall for 2012. Not one of the customers questioned have had a complaint with their service and each and every one would recommend Prime Document.”

On receiving the award Technical Director, Lee Rowlands said:

“Scoring the maximum results possible for helpfulness, friendliness, punctuality and reliability of service is a great achievement for the team. It's a clear indication of our commitment to service standards. something which I think separates us from other suppliers of electronic document managemen t services.”

About Prime Document:
Established in 1999 to provide specialist services for companies who wanted secure, reliable data production and data distribution of their business critical documents. Prime Document, increased turnover by 33% during 2011 and is now poised to expand operational capacity by 75% in 2012.

Working with leading brands and blue chip organisations, Prime Document have a rich heritage and impressive portfolio of customers including; LeasePlan, L'Oreal, Johnson & Johnson, City Link and Adidas.

Prime Document Limited
Unit 3, Park Seventeen, Moss Lane, Whitefield, Manchester. M45 8FJ

Tel: 0161 766 5544
Fax: 0161 766 5599
Email: info (at) primedoc (dot) co (dot) uk

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Bernard McCabe
Prime Document Ltd
+44 (0) 161 766 5544
Email >
Visit website